Smart sales and 24/7 customer service, answering real customers right now

An AI assistant that answers your customers on the website, the phone, text and WhatsApp, connected to your real stock, orders and diary, with clear rules for when a person takes over. Ours answer at once, day or night, help customers buy, and turn anything they can’t settle into a complete ticket for your team.

Yes. Our AI receptionist starts at £99 a month for 200 minutes, and a website chat assistant also starts at £99 a month, each with a £149 setup. The Never Miss a Customer pack (£249 a month) puts the receptionist and missed-call texts together with a website, Google Business Profile care and review requests. No VAT is added.

Yes. Our assistants say they are AI assistants and never pretend to be a person. They use natural voices, let callers interrupt and talk at their own pace, and hand over to a person when that is what the customer needs.

Yes. Cold calls and advertising calls get one polite redirect and the call ends. Staff phone numbers and personal emails are never given out. Real customers get their answer or a ticket, and on the phone a caller can be put through to the team once their ticket is written.

Yes. Customers use one public business number. The assistant answers it and never shares your team’s direct numbers. If someone insists, it explains that a real person reads every ticket and writes one there and then.

The assistant reassures them that a person reads every ticket and sorts out the quick questions first if it can. Then it writes the ticket on the spot and gives the customer a reference. On the phone it can put the caller through once the ticket exists.

Yes. In an online shop it searches the live catalogue, shows products with photos and prices, adds items to the basket when the customer says yes, offers the closest alternative when something is out of stock and gives real delivery dates. About 1 in 3 Aquatropics conversations are shopping conversations.

Yes. Customers message the same number they call. The assistant reads photos, documents and voice notes, and order texts can open a WhatsApp chat with the order number already typed.

It answers prices, stock and orders from live systems rather than memory, and it never promises refunds. Every conversation is reviewed automatically against the business’s rules, and every change is tested against scripted conversations first: 86 for Aquatropics and about 190 for Tropical Fish Co.

Order details are shared only after two details match, the assistant never asks for card details or passwords, and uploaded photos and videos are stored privately and deleted after six months. Hand On Web is registered with the ICO (ZC232436).

The Tropical Fish Co assistant speaks 17 languages, including Welsh, Polish, Urdu, Punjabi and Arabic, and switches when the customer switches. Tickets are always written in English for the team.

An AI receptionist on your number can be live in 48 hours. A shop-wide system connected to orders, stock, WhatsApp and tickets, like the two in this gallery, is a custom build that we plan with you first.

Aqua runs on a Shopify shop and Coral on WooCommerce. Each job, such as an order lookup, a delivery date or a ticket, is a separate tool, so booking diaries, CRMs and couriers can be connected the same way.

Yes. Happy customers are offered the Google and Trustpilot review links at the right moment, with no pressure and no incentives. An AI aftercare call, which rings customers a few days after delivery to ask how it went and what could be better, is in testing.

No. It takes the routine questions and the out-of-hours load. People handle judgement calls, refunds and exceptions, with the facts already gathered for them.

Hand On Web, a web design, SEO and Google Ads agency at Riverside Innovation Centre in Chester, and a Google Partner since October 2026. We design the conversations, connect the tools, test every change and keep improving each system from its real conversations.