Customer Service Chatbot
Your customers expect quick answers. Our customer service chatbot gives 24/7 support, answers many enquiries at once, and hands over to your team when needed. Stop losing customers to slow replies.
- Replies in seconds, day or night
- Plans from £99/month
- Hands complex issues to your team
- Usually live in about 7 days
The Customer Support Problem in 2026
Your customers expect quick answers. But growing a human support team is expensive, and covering 24/7 is hard. Meanwhile, every unanswered enquiry is a potential lost sale, bad review, or lost customer.
Why a Customer Service Chatbot Helps
Support that keeps up with busy periods without adding staff.
Instant Responses
Customers get answers in seconds, not minutes. No more waiting in queues or on hold.
24/7 Availability
Your customer service chatbot never sleeps. Support customers at 3am or on Christmas Day.
Handles Routine Questions
Answers the questions your team gets every day, so busy spells don't mean hiring more staff.
Consistent Answers
Every customer gets answers from the same approved information. No bad days.
Hand-over to Your Team
Complex issues go to your team with the full conversation attached.
Easy to Update
Change your FAQs, policies or product details and the chatbot answers from the new information.
What Your Customer Service Chatbot Can Handle
From simple FAQs to complex order issues, our support bot handles the enquiries that consume most of your team's time.
FAQs & Product Questions
Answer common questions about your products, services, pricing, and policies instantly.
- "What are your opening hours?"
- "Do you ship internationally?"
- "What payment methods do you accept?"
Order Status & Tracking
Let customers check their order status, tracking information, and delivery estimates.
- "Where is my order?"
- "When will my package arrive?"
- "Has my order shipped yet?"
Returns & Refunds
Guide customers through return processes, check eligibility, and initiate refund requests.
- "How do I return an item?"
- "What is your refund policy?"
- "Can I exchange this product?"
Complaints & Issues
Acknowledge problems, gather details, and escalate to the right team when needed.
- "I received the wrong item"
- "My product is damaged"
- "I want to make a complaint"
AI-Powered, Human When It Matters
The best customer service combines AI efficiency with human empathy. Our customer support chatbot knows when to step back and let your team take over.
Automatic Detection
Recognises frustrated customers, complex issues, or explicit requests for human help.
Full Context Transfer
Your team sees the entire conversation, customer details, and identified issue before they respond.
Multiple Channels
Escalate to live chat, create support tickets, or schedule callbacks - whatever fits your workflow.
Example conversation
I can see you've had some trouble with your recent order. I'm sorry about that. Let me connect you with our team who can resolve this for you.
Hi! I'm Sarah. I can see your order #12345 arrived damaged. I'm sending a replacement today with express delivery at no charge. Is there anything else I can help with?
Illustrative example. The names and order number are made up.
Calculate Your Savings
See how much a customer service chatbot could save your business
Customer Service Chatbot vs Traditional Support
How an AI support chatbot compares with a support team working on its own.
Want a detailed comparison?
Read: Chatbot vs Live Chat ComparisonPowered by Advanced AI Technology
Our customer service chatbots use RAG (Retrieval Augmented Generation) to answer from your own business information, and hand over when they are unsure.
How It Works
- 1Customer asks a question in natural language
- 2AI searches your knowledge base for relevant information
- 3Response generated using your actual data and policies
- 4Customer gets an answer in seconds, or a hand-over to your team
Key Features
- Natural language understanding
- Multi-turn conversation memory
- System integrations, where your software allows
- Sentiment analysis
- Knowledge you can update any time
Learn more about our RAG-powered chatbot technology:
Explore RAG ChatbotsCustomer Service Chatbot Development in Chester
Based in Chester, we build AI customer service chatbots for local shops and online retailers. Each one answers from your own information and hands over to your team when it is unsure.
Customer Service Chatbot FAQs
Everything you need to know about implementing a support chatbot for your business.
What is a customer service chatbot?
A customer service chatbot is an AI-powered tool that handles customer enquiries automatically through your website, app, or messaging platforms. It can answer questions, resolve issues, and provide support 24/7 without human intervention. Modern AI chatbots understand natural language, making conversations feel natural rather than robotic.
How much does a customer service chatbot cost?
Our plans are Website at £99/month (your website, up to 1,000 conversations), Business at £149/month (website and WhatsApp, up to 3,000 conversations, hand-over to a person) and Pro at £249/month (website, WhatsApp, email and other channels, CRM integration, up to 10,000 conversations). Setup is a one-off £149. Custom integrations are quoted. Month to month, cancel with 30 days’ notice, with a 30-day money-back guarantee.
Can a chatbot really handle customer complaints?
It can handle the first step. The chatbot acknowledges the issue, gathers the details, and either sorts out a straightforward problem or passes it to your team with the full conversation. Your team gets what they need to help quickly.
What happens when the chatbot cannot answer a question?
It hands over. When a question is outside what it knows, or a customer asks for a person, it passes the chat to live chat or creates a support ticket with the full conversation. Your team sees exactly what was discussed, so the customer doesn't have to repeat themselves.
Will customers be frustrated talking to a bot?
Not if it is set up well. Frustration usually comes from slow replies and having to repeat yourself. A chatbot that answers simple questions straight away, and hands over to a person when it should, is better than waiting hours for an email reply.
How long does it take to implement a customer service chatbot?
A customer service chatbot is usually live in about 7 days. That covers understanding your support needs, building the knowledge base, connecting your systems and testing. Simple FAQ bots can launch faster; complex integrations with order systems or CRMs take a bit longer. We handle the whole setup.
Can the chatbot integrate with our existing systems?
Often, yes. We can connect platforms that offer an API, such as Shopify, WooCommerce, Zendesk, Freshdesk, HubSpot and many CRMs. We check your system's API access and permissions before we agree the integration, and custom integrations are quoted. A connection allows order lookups, ticket creation and customer data access, so the chatbot does more than answer FAQs.
How do you train the chatbot on our products and policies?
We build your chatbot's knowledge base from your existing documentation - FAQs, help articles, product information, and policies. Using RAG (Retrieval Augmented Generation), the bot looks up the relevant part of your own information before it answers, and hands over when it is unsure. Updates are simple: change your documentation and we refresh what the chatbot knows.
What is the difference between a chatbot and live chat?
Live chat requires human agents to respond; chatbots respond automatically using AI. The best approach combines both: the chatbot answers routine enquiries straight away, while complex or sensitive issues go to your team. Your staff spend their time on the conversations that need them, not on answering "what are your opening hours?" again and again.
Is a customer service chatbot suitable for small businesses?
Yes. A chatbot answers routine enquiries while you run the business, including when you are busy or closed, without hiring extra staff. For phone calls, consider adding our call answering service, which gives the same 24/7 cover by voice.
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Stop losing customers to slow replies. Get a free assessment and see where a customer service chatbot could help your support team.