A phone system that picks up — even when you can't.
Most UK SME phone systems are designed to log calls. We built one designed to handle them. VoIP lines, AI receptionist, missed-call SMS, calendar booking and a single inbox for voice, text and WhatsApp — all in one bundle. Half the price of stitching it together with RingCentral and friends.
Keep your existing number (free port) or get a new one. Live in 48 hours, or 2-4 weeks if porting.
Everything you need from a phone system
No add-ons, no surprises. The tools that make a phone setup work end-to-end for an SME.
Cloud-based VoIP lines
Up to unlimited UK numbers. Geographic, freephone, or non-geographic. Ports in/out free.
24/7 AI receptionist
When no one picks up, our AI does — books appointments, answers FAQs, routes urgent ones to a duty mobile.
Missed call text-back
Caller didn't reach you? They get a personalised SMS in 30 seconds with a booking link.
Calendar booking integration
AI checks your real calendar (Calendly, Google, Outlook) and books slots that actually work.
Team multi-line
Ring all, ring in sequence, ring by department, or route by caller ID. Build any flow.
Softphone everywhere
Mobile app, desktop web app, browser. Works on iOS, Android, Mac, Windows.
HD voice + recording
Crystal-clear calls, every one recorded (with consent), searchable for 12 months.
WhatsApp + SMS in one inbox
Same number across voice, SMS and WhatsApp Business. One unified inbox.
GDPR + ICO-registered
EU data hosting, DPA with every client, consent flow templates included.
vs RingCentral, Aircall, Google Voice
A direct comparison. We're cheaper at small scale and simpler at every scale.
| Capability | RingCentral | Aircall | Google Voice | Hand On Web |
|---|---|---|---|---|
| Starting price | £15/user/mo | £25/user/mo | £8/user/mo (US-only properly) | £49/mo all-in |
| AI receptionist included | ⚠️ Add-on | ⚠️ Add-on | ❌ | ✅ |
| Missed-call text-back | ❌ | ⚠️ via Zapier | ❌ | ✅ |
| WhatsApp Business | ⚠️ | ⚠️ | ❌ | ✅ |
| Calendar booking AI | ❌ | ❌ | ❌ | ✅ |
| UK number porting | ✅ | ✅ | ⚠️ Limited | ✅ |
| Team softphone | ✅ | ✅ | ✅ | ✅ |
| Setup time | 1-2 weeks | 1-2 weeks | 2-4 weeks | 48 hours |
| Lock-in contract | 12 mo | 12 mo | Month-to-month | Month-to-month |
| 5-user typical all-in | £100-£140/mo | £170-£250/mo | £60+ partial | £99/mo |
Pricing
No setup fee under 10 staff. Pay monthly. Cancel any time.
Solo
1 user · 1 number
- VoIP line + softphone
- AI receptionist (basic)
- Missed-call text-back
- Voicemail-to-email
- Call recording
Team
5 users · 1 number
- Everything in Solo
- Multi-line routing
- Calendar booking AI
- WhatsApp Business
- Shared inbox
Pro
Unlimited users · 3 numbers
- Everything in Team
- Custom AI personality
- CRM integration
- Dedicated UK support
- SLA guarantees
Common questions
Is this just a VoIP service or something different?+
Do I need to change my number?+
How does it work for multiple staff?+
What about call quality?+
Can it handle WhatsApp and SMS too?+
How does this compare on price to RingCentral or Aircall?+
How long until it's live?+
Will I lose call recordings or call logs?+
GDPR / call-recording consent?+
Related
AI Receptionist
The AI voice that picks up when no one else does. Bundled into the phone system.
Read moreMissed Call Text-Back
The instant SMS that recovers missed calls. Standalone or bundled in the phone system.
Read moreVoice AI overview
The full Voice AI capability stack — receptionist, outbound, IVR replacement.
Read moreWhatsApp AI Chatbot
Add WhatsApp Business with AI replies on the same number.
Read moreAutomated Review Collection
After every call → automated review request. Closes the loop.
Read moreAI Automation in Chester
The wider Hand On Web Chester offering — voice, chat, workflow.
Read moreReady to upgrade your phone setup?
A 15-minute call covers your existing setup, what'd change, and exact costs. No quote-and-pray — we publish prices.