A phone system that picks up — even when you can't.

It's a VoIP layer, plus the things VoIP services don't do. Traditional VoIP (RingCentral, 8x8, Aircall) gives you cloud lines and a softphone — fine, but you still need to pick up. We bundle the line with our AI receptionist, missed-call text-back, calendar booking, and SMS routing. The result is a phone setup designed around 'every call gets handled' rather than 'every call gets logged'.

No. We port your existing number across (free) or sit alongside it as a forward target. You can keep using your current number for calling out and we just handle the inbound side intelligently. Porting takes 2-4 weeks; for sit-alongside we aim for 48 hours.

Each staff member gets a softphone (mobile app + web) and their own DID extension. Calls can ring everyone, ring in sequence, or route to AI if no one picks up. We can build the flow you need. A common setup is simple: ring the team, then AI after 4 rings.

Calls run on Twilio's network, and HD voice is supported. We do encourage a wired or stable Wi-Fi connection for staff softphones — patchy 4G can affect quality.

Yes. The same number can receive SMS and WhatsApp Business messages, all routed into one inbox or your CRM. WhatsApp requires a separate Business API setup which we handle.

Our plans start at £149/month for the whole business, including the AI receptionist, missed-call SMS and 1 number, plus a one-off £149 setup. RingCentral and Aircall price per user, so check their current published plans against your team size and the features you need before you decide.

We aim for 48 hours if you don't need to port a number. 2-4 weeks if you do (the porting process is governed by Ofcom and we can't speed it up). During the port we run alongside your existing line so nothing breaks.

No. Every call is recorded (where you've configured consent), every call has a log, all searchable in our dashboard for 12 months as standard, longer on request. Voicemail-to-email is included. AI-receptionist transcripts are available for every call.

We help you configure the recording consent message during onboarding and provide template wording. Hand On Web Ltd is registered with the ICO (ZC232436), and we can sign a data processing agreement with you.