Automated review collection. A polite request for honest feedback.

No. It automates the invitation, not the review. The customer decides whether to respond and writes in their own words. We do not generate customer testimonials, purchase reviews or offer rewards for a positive rating.

Yes. Every eligible customer receives the same public-review opportunity, regardless of their satisfaction or a survey score. Optional private feedback is available to everyone as a separate route; it never hides, delays or replaces the public-review link for someone with a complaint.

Yes. A separate feedback route can help your team learn what needs attention and respond privately. Customers do not have to complete a survey or choose a positive score before they can leave a public review. Resolving a complaint must not depend on changing or removing a review.

We agree a suitable event, such as a completed job or appointment, then connect the approved manual, calendar or CRM trigger. The workflow checks eligible recipients, communication preferences and duplicate requests before sending. Timing and reminders are agreed with you rather than applied to every business in the same way.

There is no guaranteed number or rating increase. We compare invitations sent, delivery failures, opt-outs and available link activity with changes in public reviews over a defined period. A review-link click is not proof that a review was published, and a rise in reviews cannot automatically be attributed to one campaign.

Where included in the plan, customers can choose from the approved platform links. Each platform has its own invitation rules, so we check the chosen setup before launch. Customer sentiment must not decide who can reach Google or any other public-review destination.

We review the purpose and wording of the message, the source of contact details, recipient permissions, opt-outs and the proposed channel. Having a customer’s phone number is not blanket permission for marketing. The applicable UK GDPR and PECR requirements depend on the message and recipient; seek qualified privacy advice where needed. ICO registration alone is not a compliance guarantee.

The advertised monthly plans are Starter £49 for up to 50 requests, Pro £89 for up to 250 requests and Pro+ £149 with unlimited requests. The proposal confirms included channels, integrations, usage terms and any third-party messaging costs before launch. Plans are month to month, cancel with 30 days’ notice. No VAT to add.

We confirm a timeline after checking your profile link, contact permissions, chosen channel and trigger. Setup includes testing the review link, optional feedback route, opt-out handling and duplicate prevention. Existing systems or messaging-provider approvals can affect the launch date.