WhatsApp Chatbot That Customers Actually Use
Your customers are already on WhatsApp. Now you can be there too - 24/7. Our WhatsApp Business chatbot handles support, orders, and bookings while you focus on growing your business. Real conversations, not robotic replies.
- Official WhatsApp Business API integration
- 24/7 instant responses in natural language
- Connect to your CRM, shop, and calendars
- Chester-based team, 30-day money-back guarantee
Hi! 👋 How can I help you today?
Where's my order #4521?
Your order shipped yesterday! 📦 Tracking: AB123456789GB
Meet Customers Where They Already Are
In 2026, WhatsApp isn't just for personal chats. It's where customers expect to reach businesses. Messages arrive instantly on the app many people check all day, which makes it a good fit for quick questions, updates and bookings.
No App Downloads
Your customers already have WhatsApp. No friction, no new apps to install, no accounts to create. Just message and go.
Messages Get Seen
Emails can sit unread and calls go to voicemail. A WhatsApp message lands in an app many of your customers already check through the day.
Built-in Trust
End-to-end encryption, verified business profiles, and familiar interface. Customers feel safe engaging with your brand.
WhatsApp Chatbot Features That Actually Matter
Not just auto-replies. A proper WhatsApp Business chatbot that handles real conversations and integrates with your systems.
24/7 Instant Responses
Customers get answers in seconds, any time of day. No more waiting for business hours.
Official WhatsApp Business API
We use the official API - no grey-market workarounds. Your account stays safe and compliant.
Rich Media Support
Send images, documents, buttons, and product catalogues. More engaging than plain text.
Smart Automation
Handle FAQs, route conversations, and trigger workflows automatically.
Analytics Dashboard
See conversation volumes, response times and hand-overs to your team as they happen.
Hand-over to Your Team
Complex queries transfer to your team with the conversation history kept.
What Your WhatsApp Chatbot Can Do
From customer support to sales, here is what WhatsApp automation can handle for you.
Customer Support
Answer FAQs, troubleshoot issues, and resolve complaints right in WhatsApp where customers already are.
Answers common questionsOrder Tracking
"Where's my order?" gets instant answers with real-time tracking pulled from your systems.
Live tracking look-upsAppointment Booking
Customers book, reschedule, or cancel appointments through natural conversation.
Book, move or cancelLead Generation
Qualify leads 24/7 with interactive conversations. Hot prospects go straight to your sales team.
Qualifies leads 24/7Running an online store? See how e-commerce businesses use WhatsApp chatbots to boost sales and reduce support tickets.
Works With Your Existing Systems
Your WhatsApp chatbot shouldn't live in a silo. We connect it to your e-commerce platform, CRM, booking system, and more - so conversations turn into real business outcomes.
Need something custom? We build integrations with any system that has an API. Our RAG chatbot technology can even search your internal knowledge base to answer complex queries accurately.
Discuss Your Integration NeedsShopify
Order updates and tracking
WooCommerce
E-commerce automation
HubSpot
CRM sync and lead capture
Calendly
Appointment scheduling
Zendesk
Support ticket creation
Custom APIs
Your existing systems
Transparent WhatsApp Chatbot Pricing
No hidden fees. WhatsApp comes with our Business plan.
What's Included
- WhatsApp Business API setup & verification
- Custom conversation flow design
- Integration with your systems
- AI training on your business knowledge
- Analytics dashboard access
- Ongoing support & optimization
Business plan
Website and WhatsApp, up to 3,000 conversations a month, hand-over to a person. Need email, more channels or CRM integration? Pro is £249/month. Custom integrations are quoted. Month to month, cancel with 30 days’ notice. Not happy in the first 30 days? We refund what you have paid.
WhatsApp Chatbot FAQs
Everything you need to know about WhatsApp automation for your business.
What is a WhatsApp chatbot and how does it work?
A WhatsApp chatbot is an AI-powered assistant that automatically responds to customer messages on WhatsApp. It uses the official WhatsApp Business API to send and receive messages, understand customer intent, and provide helpful responses 24/7. Unlike basic auto-replies, our WhatsApp chatbots can have natural conversations, look up order information, book appointments, and handle complex queries.
Do I need WhatsApp Business API to use a chatbot?
Yes, WhatsApp chatbots require the official WhatsApp Business API. We handle the entire API setup process for you, including business verification and number registration. This ensures your chatbot is compliant with WhatsApp policies and won't risk account suspension - unlike unofficial solutions that use consumer WhatsApp.
How much does a WhatsApp chatbot cost?
WhatsApp comes with our Business plan at £149/month. That covers your website and WhatsApp, up to 3,000 conversations a month and hand-over to a person. Pro at £249/month adds email and other channels, CRM integration and up to 10,000 conversations. Setup is a one-off £149. Month to month, cancel with 30 days’ notice. Custom integrations are quoted. Meta charges its own fees for some WhatsApp messages, mainly marketing messages you send first, and we explain what applies to you before you start.
Can the WhatsApp chatbot connect to my e-commerce store?
Yes. We integrate with Shopify, WooCommerce and other e-commerce platforms that have an API. Your chatbot can check order status, send shipping updates, handle returns queries, and even process simple orders - all within WhatsApp. It's like having a 24/7 customer service agent who knows your entire product catalogue.
What happens when the chatbot cannot answer a question?
Our WhatsApp chatbots are designed to gracefully handle unknown queries. If the bot is unsure, it can ask a clarifying question, offer other help, or transfer the conversation to a person with the context so far. It hands over to a person rather than guess. AI can still get things wrong, so we test it with your real questions before launch.
What about GDPR and marketing consent?
We build every WhatsApp chatbot with UK GDPR and PECR in mind: clear consent before any marketing message you send first, collecting only what is needed, secure storage and a data processing agreement. Hand On Web Ltd is registered with the ICO (ZC232436). Meta's WhatsApp Business terms also apply, and we explain them before you start.
How long does it take to set up a WhatsApp chatbot?
We aim to have most chatbots live in about 7 days. That covers the WhatsApp Business API setup, conversation design, connecting your systems and testing. Meta's business verification sometimes adds a few days that we can't control, so we start it on day one. Bigger custom integrations can take a little longer.
Can customers tell they are chatting with a bot?
We recommend transparency. Our bots say they are an AI assistant while still being friendly and helpful, and a person is always easy to reach.
What is the difference between WhatsApp chatbot and WhatsApp broadcast?
WhatsApp broadcasts are one-way bulk messages you send to customers. A WhatsApp chatbot is a two-way conversation tool that responds intelligently to incoming messages. They work well together - use broadcasts for promotions and announcements, and chatbots to handle the replies and customer queries that follow.
Can I use my existing business WhatsApp number?
In most cases, yes. If you're currently using WhatsApp Business app, we can migrate your number to the Business API. However, you cannot use the same number on both the app and API simultaneously. We'll guide you through the best approach for your situation during setup.
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Get a free consultation with our Chester-based team. We'll show you what WhatsApp automation could take off your plate.