Stop Missing Patient Calls
Your AI dental receptionist answers calls, books appointments, and handles enquiries 24/7 — built specifically for UK dental practices.
Stop sending patients to voicemail. Calls get answered, even at midnight.
- 24/7 answering, 365 days a year
- Books into your Google or Outlook calendar
- Handles NHS and private enquiries
- 30-day money-back guarantee
Why Dental Practices Lose Patients to Missed Calls
You're brilliant at dentistry. But you can't be everywhere — and neither can your receptionist.
Phone Rings During Procedures
You're mid-filling, the phone rings, the patient waits on hold... then hangs up. That could be a check-up, a cleaning or a new patient.
After-Hours Calls Go to Voicemail
Some patients can only call after work. They ring at 8pm, hear your voicemail, and may book with a practice that answers.
Reception Is Overwhelmed
Check-ins, insurance calls, scheduling, walk-ins — all at once. Something has to give. Usually, it's the phone.
Every Missed Call Costs Money
A new patient can mean years of check-ups and treatment. How many are you losing to unanswered calls and full voicemails?
Watch How Your AI Receptionist Handles Calls
This is a simulated example call, not a recording of a real practice. It shows how your AI dental receptionist can handle patient calls: natural conversation, booking and 24/7 availability.
From Ring to Resolution
Here's what happens when a patient calls your practice.
Patient Calls
A patient calls your practice number — whether you're busy, closed, or at lunch
Details
Works with your existing phone number via simple call forwarding
Example
AI Answers
Your AI receptionist picks up without a hold queue, with a warm, professional greeting
Details
"Good evening, [Your Practice]. How can I help you today?"
Example
Natural Conversation
AI understands what the patient needs — booking, question, emergency, or pricing enquiry
Details
Handles NHS vs private, different treatment types, and complex requests
Example
Takes Action
Books appointments into your calendar, answers questions, or escalates urgencies
Details
Books into Google or Outlook Calendar. Links to practice software are checked case by case
Example
You're Notified
Instant SMS/email notification for new bookings, messages, and escalations
Details
Full call transcript and summary delivered immediately
Example
AI Receptionist vs Traditional Options
How an AI receptionist compares with a human receptionist and voicemail.
| Feature | Feature | Human Receptionist | Voicemail | AI Receptionist |
|---|---|---|---|---|
Availability | 9-5 Mon-Fri | 24/7 (no action) | 24/7 (active) | |
Answer Speed | Variable | Immediate (no help) | No hold queue | |
Cost Per Year | Full-time salary, plus NI and pension | £0 | From £1,188 + £149 one-off setup | |
Holiday and Sickness Cover | Needed | N/A | Not needed | |
Books Appointments | ||||
Handles Multiple Calls | 1 at a time | Unlimited | Several at once | |
Consistency | Varies by mood | N/A | Follows your script every call | |
After-Hours Coverage | Extra cost | Messages only | Included |
Everything Your Practice Needs
Purpose-built features for UK dental practices — not generic call answering.
24/7 Call Answering
Capture patient enquiries at 2pm or 2am. Weekends, bank holidays, lunch breaks — all covered.
Smart Appointment Booking
Checks live availability in Google or Outlook Calendar before it books. Links to Dentally, SOE or R4 are checked case by case and quoted separately.
Natural Conversations
A natural-sounding voice, set up with your treatments, fees and opening hours. If a patient asks, it says it is an AI assistant.
Emergency Escalation
Urgent calls are flagged to you straight away. You choose the words that trigger an alert, such as "severe pain".
NHS & Private Handling
Set up with your fee structure, services and availability, so it can answer common pricing questions.
SMS/Email Confirmations
Automatic appointment confirmations and reminders by text or email.
Multi-Language Support
Polish, Punjabi, Hindi, Welsh, Arabic — serve your diverse patient community.
Call Recording & Transcripts
Every conversation recorded and transcribed, with a full call log. Built with UK GDPR in mind.
Why Pricing Varies — And How to Choose
Every practice starts on one of three standard plans. Here's what decides which one fits, and what we quote separately.
Voice Quality & Engine
Choose from standard AI voices to premium voices that sound very natural. You hear samples before you choose.
Language Support
English is standard. Welsh, Polish, Punjabi, Hindi or Arabic can be added for diverse communities.
Integration Depth
Google or Outlook calendar booking comes with Professional. Practice software integration (Dentally, SOE, R4) is quoted separately, after we check what your system allows.
Call Volume
Plans are priced by call minutes, so smaller practices pay less. Extra minutes are 25p. Multi-site groups are quoted.
Choose Your Plan
One-off setup £149. Month to month, cancel with 30 days’ notice. 30-day money-back guarantee.
Starter
+ £149 one-off setup
For smaller practices that miss calls when it gets busy
- 200 minutes a month
- 24/7/365 answering
- Natural AI voice
- Patient enquiries and messages taken
- Urgent calls flagged to you straight away
- Email notifications
- Call recordings and transcripts
Professional
+ £149 one-off setup
For practices that want appointments booked for them
- 500 minutes a month
- Everything in Starter
- Calendar booking
- Live transfer to your phone
- SMS confirmations
- Custom call scripts
Business
+ £149 one-off setup
For busier practices with more than one number
- 1,000 minutes a month
- Everything in Professional
- Multiple numbers or departments
- CRM integration
- Priority support
All plans include call recordings, transcripts and email support. Built with UK GDPR in mind. We list every sub-processor, and where it processes data, on our security page.
Extra minutes 25p. Full Dentally, SOE or R4 integration and multi-site groups are quoted.
Add a website chatbot
Answer patient questions on your website as well as on the phone
- Answers patient questions on your website 24/7
- Up to 1,000 conversations a month
- Trained on your treatments, fees and opening hours
- Sends booking requests to your team
- WhatsApp and hand-over to a person on Business (£149/month)
- Month to month, cancel with 30 days’ notice
Dental AI Receptionist: Your Questions Answered
What is a dental receptionist AI and how does it work?
A dental receptionist AI is an artificial intelligence system that answers your practice phone calls, books appointments, and handles patient enquiries automatically. It uses advanced voice technology to have natural conversations with patients, understanding their requests and taking appropriate action. Unlike voicemail, it actively helps patients — booking appointments into your calendar, answering questions about services and pricing, and escalating emergencies to your team. It works 24/7, costs a fraction of a human receptionist, and never takes a sick day.
How much does a dental answering service cost UK?
Our AI dental answering service costs £99 to £349 a month, depending on call minutes, plus a one-off £149 setup. A full-time receptionist means a salary plus NI, pension, training and holiday cover. With AI, you get 24/7 answering and it can take several calls at once. Month to month, cancel with 30 days’ notice.
How does your dental phone answering compare to Moneypenny?
Moneypenny and similar services use human receptionists. Ours is an AI receptionist at £99-£349/month with 200 to 1,000 minutes included and no per-call fees. Extra minutes are 25p. Key differences: there is no hold queue, it can take several calls at once, and it works 24/7 including bank holidays. On Professional and above it books straight into your Google or Outlook calendar. Links to Dentally, SOE or R4 are checked case by case and quoted separately.
Can AI book dental appointments directly into my practice management software?
It depends on your system. On Professional and above, the AI books into Google Calendar or Outlook and checks live availability first. For practice software such as Dentally, Software of Excellence (SOE), R4, Carestream Dental or Exact, we check what your system allows, case by case, and quote the integration separately. Where direct booking is not possible, the AI takes a booking request for your team to confirm. You are notified of every booking and request.
Does the AI dental receptionist sound robotic?
No. Our premium voice options use neural speech synthesis with natural intonation, pauses and conversational flow. Some callers will still notice it is an AI, and we recommend it says so. We offer voice samples before you commit, and you can choose from several voice styles to suit your practice. If a patient asks, the AI confirms it is an assistant.
What happens if a patient has a dental emergency outside office hours?
You set the escalation rules. The AI listens for the urgent signs you agree with us, such as severe pain, swelling, trauma, uncontrolled bleeding or a knocked-out tooth. When it hears one, it gives your out-of-hours number or NHS 111, and sends you an urgent alert. It does not give clinical advice.
How does AI handle NHS vs private dental enquiries?
You configure your AI receptionist with your specific NHS and private offerings. It can explain NHS charges (Band 1, 2, 3), check if you're accepting NHS patients, quote private treatment prices, and book the appropriate appointment type. It knows which treatments you offer under NHS and which are private-only. For complex pricing questions, it takes a message for your team to call back with a detailed quote.
Will patients be frustrated talking to an AI instead of a person?
Some patients would rather speak to a person, and that is fine. The AI answers without a hold queue and deals with routine requests. Patients can always ask for a callback from your team, and anything complex is passed to your team with a summary of the call.
How quickly can I get a dental AI receptionist set up?
We aim to have call answering and Google or Outlook calendar booking live within 48 hours. Integration with dental software like Dentally or SOE is quoted separately and takes longer because of the API work. We handle all technical setup — you just provide your practice information, treatment menu, and preferences. Training takes about 30 minutes, and we provide ongoing support.
Is patient data secure with an AI dental receptionist?
It is built with UK GDPR in mind. Recordings are kept with access controls for a retention period you choose, and we provide a Data Processing Agreement. The voice agent runs on ElevenLabs, with calls carried by Twilio. Both process data in the USA under the EU–US Data Privacy Framework and standard contractual clauses, so include them in your data protection impact assessment. We list every sub-processor, and where it processes data, on our security page (/security-privacy).
Can the AI speak languages other than English for diverse patient communities?
Yes. We support Welsh, Polish, Punjabi, Hindi, Bengali, Arabic, and other languages commonly needed in UK dental practices. The AI detects the caller's language preference and responds appropriately. This is particularly valuable for practices serving diverse communities where language barriers currently limit access to appointments. Tell us which languages you need when we set it up.
Do you offer NHS dental receptionist services?
Yes. Our AI receptionist handles both NHS and private dental enquiries. It explains NHS Band 1, 2, and 3 charges, confirms whether you're accepting new NHS patients, and books appropriate appointment types. For practices with mixed NHS/private offerings, the AI guides patients to the right option based on their needs and your availability. This is especially valuable for practices struggling to manage high call volumes from NHS patient enquiries.
Can patients book dentist appointments online through the AI?
Yes. On the phone (Professional plan and above), the AI receptionist checks live availability in your calendar before it books, and the patient gets a confirmation. If you add the website chatbot, patients can also send booking requests from your website, and WhatsApp comes with the chatbot's Business plan (£149/month). Patients can choose the appointment type (check-up, hygiene, emergency and so on) and, if you want, their preferred dentist.
What ROI can I expect from a dental AI receptionist?
Example: if one extra booked patient a month is worth more to you than the plan price, the plan covers itself. The Starter plan is £99 a month plus a one-off £149 setup. We can't promise how many extra patients you'll get, because that depends on how many calls you miss now.
Can I try the dental answering service without risk?
We don't run free trials. Every plan comes with a 30-day money-back guarantee instead. Not happy in the first 30 days? We refund what you have paid. We set up your scripts and calendar first and test it with you before it answers a real patient.
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Learn about View PricingReady to Stop Missing Patient Calls?
Book a free call today. We aim to have your AI dental receptionist live within 48 hours, and every plan comes with a 30-day money-back guarantee.