A complete event website, ready to take bookings in seven days.
Creative Chemical Solutions came to our Chester office with an event logo, programme documents and a deadline. We worked face to face to organise the content, build registration, connect secure payments, automate customer emails and add a smart event assistant.
- 7 days
- from the first files to a live booking journey
- 3 tiers
- clear ticket choices for every delegate
- 8 → 1
- repeat payment notices safely handled as one booking
- 12 + 12
- presentations and speakers organised for easy review
Local, face-to-face support
What is it like to work with a local Chester website team?
This was not an anonymous remote hand-off. The business owner walked into our Riverside Innovation Centre office, met us several times and could speak directly with the people planning and building the website.
With both businesses based in Chester, roughly a mile apart, we could review the programme together, show progress, settle ticket and privacy questions and make decisions quickly. For the client, that meant fewer misunderstandings, faster answers and a website shaped around how the event would actually be managed.
Chester client
Creative Chemical Solutions Limited, Hoole, CH2 3QD
Chester delivery team
Hand On Web Ltd, Riverside Innovation Centre, CH1 1SL
Company details are publicly verifiable through Companies House, company number 12664386.
What we delivered
What did we take care of for Creative Chemical Solutions?
We took the project from loose event materials to a working customer journey: a professional public website, an easy-to-review programme, clear ticket choices, secure online payment, dependable booking records, automatic confirmations and a smart event assistant.
Simple, secure payments
Delegates choose the right ticket, enter their details and pay online. Funds go straight to the client’s payment account, keeping the organiser in control.
Reliable booking records
Each completed payment creates one clear delegate record. If the payment service sends the same notice again, the system does not create a second booking.
A smart event assistant
Visitors can ask about the programme, speakers, venue and ticket prices by voice or chat, giving them help at any time without adding repetitive admin for the organiser.
Programme kept in sync
The website and downloadable programme use the same information, so a change to a time, speaker or session does not need to be entered twice.
Automatic customer emails
After payment, delegates automatically receive a booking confirmation and payment receipt. The organiser gets a clear record without copying details or sending each message by hand.
Launch-ready essentials
We added booking terms, clear privacy information, verified company details and sensible data-retention settings before the website went live.
Clear decisions before checkout
Delegates could understand the event before paying £350.
We made the keynote, themed sessions, speakers, venue, timings and ticket options easy to assess before asking anyone to register. That gives buyers confidence and reduces the number of basic questions the organiser has to answer manually.
How quickly can a local website project move?
ECET 2026 went from the client’s first files to a live, tested booking journey in seven days. Direct access to the decision-maker helped us keep the work moving without long approval chains.
The project was shaped face to face
We turned the supplied logo, programme documents and project notes into a clear plan during local meetings with the business owner.
The customer journey was connected
The public website, programme, ticket choices, secure payment, delegate records, automatic emails and smart event assistant were joined into one simple journey.
A real booking was tested before launch
A real card payment completed, one booking was recorded and both the delegate and organiser received the correct confirmation emails.
How did we make booking simple for delegates?
Delegates choose one of three clearly explained ticket options, enter their details and pay through a secure checkout. Card details are handled by the payment service, and the funds go directly to the client’s own account.
How did we protect the organiser from duplicate bookings?
Payment services can send the same confirmation more than once. We built the booking flow to recognise repeats before creating a record. In testing, eight simultaneous notices still produced exactly one booking and one set of customer emails.
8
repeat payment notices
1
confirmed booking
Helping beyond the brief
What did we catch before customers found it?
Our job was not finished when the pages looked good. We tested what happened after a customer paid and checked the privacy and company information too, catching issues that could have caused complaints or extra admin after launch.
Payment receipts were not reaching customers
A delegate could have paid as much as £350 without receiving a receipt. We found the setting and switched on automatic customer receipts before launch.
Smart-agent recordings were kept too long
The event assistant was set to keep transcripts and voice recordings indefinitely. We reduced future retention to 30 days and enabled deletion of audio and personal data.
The registered address needed checking
Two plausible postcodes appeared in the project information. We verified the public Companies House record and used the registered value instead of guessing.
How did we make programme updates easier?
The website and downloadable programme use the same information. Change a session time, speaker or title once and both formats stay aligned, saving the organiser from repeating work and reducing last-minute mistakes.
How did we make the information easier for everyone to use?
We checked text and background colours for readability, corrected three contrast problems and made sure information still makes sense when printed in greyscale. Colour is never the only way an important detail is communicated.
What happens behind the screen
Built to reduce admin after launch.
The website connects bookings, payments, records, customer emails and event support, so the organiser is not copying information between separate systems or replying to every routine question by hand.
- Booking journey
- Ticket choice, delegate details and secure payment
- Customer emails
- Automatic booking confirmation and payment receipt
- Delegate records
- One reliable record for each completed booking
- Smart support
- Voice and chat answers for common event questions
- Content updates
- Website and downloadable programme kept in sync
- Launch proof
- A real payment tested through to both confirmations
Want a website that helps run the work too?
Hand On Web designed and built the ECET 2026 website from our Chester office. We can help another local business turn its real process into a clear website journey, connect secure payments, automate customer emails and provide smart support where it saves time.
You can meet the same local team that plans and builds the work, review progress face to face and get straightforward answers without being passed between departments.
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