RAG Chatbot: AI Trained on Your Business Data
Our WhatsApp chatbot and website chatbot provide automated customer service grounded in your approved business information. We connect relevant sources, test realistic questions and build a clear handoff to your team.
- RAG chatbot trained on your knowledge
- Website chatbot & WhatsApp chatbot
- Automated customer service 24/7
- Access controls and data-handling review
What's your return policy for electronics?
How a custom RAG chatbot answers
Retrieval connects an answer to your approved information. Testing, access controls and human escalation help keep the workflow useful.
Website Chatbot & WhatsApp Chatbot Features
Practical support features, scoped around your data, systems and team.
Knowledge Base Training
Connect approved documents, FAQs, product information and policies to support relevant answers.
Multi-Channel
Deploy on website, WhatsApp, email, and more from one platform.
Real-Time Data
Connect to your systems for live order status, inventory, and bookings.
Source Citations
Show supporting sources where available, so answers can be checked against your information.
Ticket Creation
Automatically create support tickets with full conversation context.
Easy Integration
Works with your existing CRM, helpdesk, and e-commerce platforms.
Frequently Asked Questions
Everything you need to know about AI chatbots for your business.
What is a RAG chatbot?
RAG means retrieval-augmented generation. The assistant retrieves relevant information from an approved knowledge base before composing an answer. This helps it respond using your products and policies. Good source material, testing and a human handoff remain important because retrieval does not eliminate mistakes.
How is a RAG chatbot different from ChatGPT?
A business assistant can be configured around your approved documents, access rules and workflows. ChatGPT can also use connected information; the distinction is the business-specific setup, testing, permissions and support process, not a promise that one system can never make a mistake.
Can the chatbot connect to my CRM?
Yes, we integrate with popular CRMs including HubSpot, Salesforce, Zoho, and others. The chatbot can look up customer information, update records, and create tickets automatically, all while maintaining data security.
Will the chatbot make up answers or hallucinate?
AI can still give an incorrect or unsupported answer. We reduce that risk with approved sources, representative test questions, clear limits and escalation rules. Missing information should lead to a clarification or human handoff. Monitoring and updates remain part of operating the assistant.
Can customers tell they are talking to AI?
We recommend transparency. Our chatbots can identify themselves as AI assistants while still providing a helpful, natural conversation experience. Most customers appreciate the instant 24/7 availability and accurate answers.
What channels can the chatbot work on?
Our chatbots deploy across multiple channels from a single platform: your website, WhatsApp Business, Facebook Messenger, email triage, and more. Channel connections and shared context depend on the integrations, permissions and agreed scope.
How do I update the chatbot knowledge base?
We provide easy ways to update your knowledge base. You can add new documents, update FAQs, or connect to dynamic data sources that refresh automatically. Major changes can be handled by our team or through a simple admin interface.
What is the typical ROI timeframe for a chatbot?
There is no universal payback period. We compare a measured baseline with resolved enquiries, escalation rates, response times, customer feedback and staff minutes after launch. Costs include setup, usage, maintenance and human review. Search traffic alone does not establish a customer-service saving.
Do I need technical skills to manage the chatbot?
No technical skills required. We handle all setup, integration, and training. For ongoing management, we provide a simple dashboard to view conversations, update content, and monitor performance. Our team is always available for support.
What happens after business hours?
An assistant can answer routine questions outside office hours and capture information for follow-up, depending on its connected services and configuration. Urgent or uncertain requests need clear limits and a human contact route. We agree what it may do before launch rather than promising that every enquiry will be resolved automatically.
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Get a free assessment and see how RAG chatbots can transform your customer support.