AI Chatbot Solutions
AI Chatbots That Actually Work
Give customers fast, useful answers across your website, WhatsApp and Facebook. We build every chatbot for business around your real services, policies and availability — with clear actions and a human handoff whenever it is needed.
- Deploy on WhatsApp, website & Facebook
- Natural conversations — not robotic scripts
- Integrates with your CRM & tools
- 30-day money-back guarantee
A safe conversation route
Answers grounded in your business
Customer question01“Can I book Tuesday?”A visitor asks in their own words, on the channel they already use. Business knowledge02Checks the right sourceYour services, FAQs, policies and live availability ground the response. Useful answer + action03Answers and moves things onIt can offer a slot, capture details or start the next approved workflow. Human handoff04Your team gets the contextSensitive or unusual questions pass to a person without making the customer repeat everything.
Choose the Right Chatbot for Your Business
Different channels, different needs. We build AI chatbots tailored to where your customers actually are — and how they prefer to communicate.
Not sure which chatbot is right for you? Book a free consultation and we'll help you figure it out.
Why UK Businesses Choose AI Chatbots
It's not about replacing humans — it's about handling the repetitive stuff so your team can focus on what actually matters.
Available 24/7/365
Your AI chatbot never takes holidays, sick days, or coffee breaks. Every customer gets instant responses, any time of day or night.
Scales Instantly
Handle many conversations at the same time. No hiring, no training, no waiting. Your chatbot grows with your business.
Responds in Seconds
In 2026, customers expect quick answers. A chatbot replies in seconds, day or night, even when your team is busy.
Frees Up Your Team
Let AI handle the repetitive questions while your team focuses on complex issues that actually need a human touch.
Consistent Quality
Every customer gets answers from the same approved information, in your brand voice. When it isn't sure, it hands over to a person.
Gets Better Over Time
We review conversations and update the knowledge base, so gaps in the answers get fixed rather than repeated.
AI Chatbots for Every Industry
Here's how chatbots can help different industries.
E-commerce & Retail
Order tracking, product recommendations, returns processing
Professional Services
Appointment booking, FAQ handling, lead qualification
Healthcare
Patient enquiries, appointment scheduling, prescription reminders
Legal Services
Initial consultations, document requests, case updates
Property & Estate Agents
Viewing bookings, property details, buyer qualification
Travel & Hospitality
Booking assistance, itinerary changes, local recommendations
Don't see your industry? Tell us how your enquiries come in and we'll say honestly whether a chatbot fits.
Discuss Your IndustryCombine with Our Other AI Services
Chatbots work brilliantly on their own — but they're even better as part of a complete customer experience strategy.
Built by Our Chester-Based Team
We're not a faceless tech company overseas. Our Chester-based team works directly with UK businesses to build chatbots that understand British customers, British English, and British business practices. When you call, you talk to the people actually building your solution.
AI Chatbot Questions Answered
Everything you wanted to know about AI chatbots for UK businesses.
How much does an AI chatbot cost for a UK business?
We have three plans. Website is £99/month for a chatbot on your website (up to 1,000 conversations). Business is £149/month for your website and WhatsApp, up to 3,000 conversations, with hand-over to a person. Pro is £249/month for website, WhatsApp, email and other channels, CRM integration and up to 10,000 conversations. Setup is a one-off £149. Month to month, cancel with 30 days’ notice. Custom integrations are quoted. Every plan has a 30-day money-back guarantee. Not happy in the first 30 days? We refund what you have paid.
Will the chatbot sound robotic and frustrate my customers?
It shouldn't. Our Chester-based team writes conversational flows that sound natural, match your brand voice and cover the edge cases that trip up basic chatbots. We're open with customers that they're talking to an AI assistant, and there's always a route to a person.
Can the chatbot handle questions it was not trained on?
We design for it. When a question falls outside its knowledge base, the chatbot says so, asks a clarifying question, or hands over to a person with the conversation so far. It's set up to hand over to a person when it isn't sure. AI can still give an incorrect or unsupported answer, so we test it against your real questions before launch and review conversations afterwards.
How long does it take to set up a business chatbot?
We aim to have most chatbots live in about 7 days. That covers building the knowledge base, writing the conversation flows, connecting your tools and testing. Bigger multi-channel builds with custom CRM work can take a little longer, and we tell you the date up front.
Can I use a chatbot on multiple channels like WhatsApp AND my website?
Yes. Build once and use it on WhatsApp, your website, Facebook Messenger and more, with the same knowledge base behind each channel. Our Business and Pro plans cover more than one channel.
What about GDPR?
We build every chatbot with UK GDPR in mind: we collect only what is needed, store it securely, use clear consent wording and provide a data processing agreement. Hand On Web Ltd is registered with the ICO (ZC232436). You stay the controller of your customers' data.
What happens to conversations when the chatbot cannot help?
We build escalation into every chatbot. When a conversation needs human attention, the AI hands over to your team with the conversation so far, so the customer doesn't have to start again. You can set escalation rules based on keywords, sentiment, or conversation topics.
Can the chatbot integrate with my existing CRM and tools?
Yes. We integrate chatbots with popular platforms including HubSpot, Salesforce, Pipedrive, Zendesk, Freshdesk, and many others. We also build custom API integrations for your specific tools. Every conversation can automatically log to your CRM with relevant details captured.
How do you train the chatbot on my business knowledge?
We handle the training for you. Simply provide your FAQs, product information, policies, and common scenarios. Our team builds a knowledge base using RAG (Retrieval-Augmented Generation), so answers are drawn from your actual business data. When your information changes, we update it.
What makes your chatbots different from DIY chatbot builders?
DIY builders give you a tool; we give you a solution. Our Chester-based team handles strategy, conversation design, integration, testing, and ongoing optimisation. We use current large language models (not basic keyword matching), and every plan comes with our 30-day money-back guarantee.
You Might Also Be Interested In
RAG-Powered Chatbots
Advanced chatbots that retrieve answers from your own documents and knowledge base.
Learn about RAG-Powered ChatbotsWhatsApp Chatbots
Engage customers on WhatsApp with AI-powered conversations that feel natural.
Learn about WhatsApp ChatbotsWebsite Chatbots
Add an intelligent chat widget to your website that converts visitors into leads 24/7.
Learn about Website ChatbotsShopify Chatbots
Boost e-commerce sales with an AI assistant that helps shoppers find and buy products.
Learn about Shopify ChatbotsLead Generation Chatbots
Capture and qualify leads automatically through conversational AI on any channel.
Learn about Lead Generation ChatbotsTropical Fish Co: AI Shopping Assistant
Tropical Fish Co (our founder’s own shop): a text chat walkthrough checked 21 September 2026.
Learn about Tropical Fish Co: AI Shopping AssistantConversational AI Guide 2026
Deep dive into conversational AI — how modern chatbots understand context and deliver human-like interactions.
Learn about Conversational AI Guide 2026Free consultation
Ready for a Chatbot That Actually Works?
Book a free call and see what an AI chatbot could take off your plate. Plans from £99/month. We aim to have it live in about 7 days, with a 30-day money-back guarantee.
Scope and terms agreed upfront+44 333 041 3357Chester-based team