Shopify Chatbot That Sells While You Sleep
Stop drowning in "Where's my order?" emails. Our Shopify chatbot handles order tracking, product questions, cart recovery, and returns 24/7 — directly connected to your Shopify store, and built around your real products, policies and delivery options.
- Deep Shopify API integration (orders, products, inventory)
- Automated cart abandonment follow-ups
- Product recommendations from your own catalogue
- Chester-based team, 30-day money-back guarantee
Hi! 🛍️ I can help with orders, products, or returns!
Where's my order #7842?
Your order shipped today! 📦 It'll arrive Tuesday via DPD.
Your Customers Expect Instant Answers
In 2026, e-commerce customers don't like waiting. If they can't find a quick answer, many simply leave. A Shopify chatbot handles the repetitive questions so you can focus on growing your business.
Instant Order Updates
"Where's my order?" is one of the most common e-commerce support questions. Your Shopify chatbot answers in seconds, pulling real-time data from your store.
Recover Lost Sales
Many shopping carts are left before checkout. Recovery messages can bring some of those customers back with a personal reminder and, if you choose, an incentive.
Scale Without Hiring
Peak season? Black Friday rush? Your Shopify chatbot handles many conversations at the same time, within your plan's conversation allowance.
Shopify Chatbot Features Built for E-commerce
Not a generic chatbot with Shopify slapped on. Every feature is designed specifically for online store operations and customer expectations.
Real-Time Order Lookup
Customers check order status, tracking, and delivery dates instantly — no more "where's my order?" emails flooding your inbox.
Smart Product Recommendations
AI suggests related products based on what the customer is viewing, what is in their basket and their past orders.
Cart Recovery Automation
Abandoned cart? Your Shopify chatbot re-engages customers with personalised messages and incentives.
Returns & Exchanges
Handle return requests, generate labels, and process exchanges without human intervention.
Discount & Promo Handling
Apply discount codes, explain current offers, and help customers find the best deals automatically.
Hand-over to Your Team
Complex issues transfer to your team with full conversation and order history — nothing gets lost.
What Your Shopify Bot Handles Automatically
See the most common customer queries and how your AI-powered Shopify customer service bot resolves them without human intervention.
Order Status & Tracking
"Where's my order?" — The question that fills support inboxes. Your Shopify chatbot answers it in seconds with real-time tracking data.
Answers from live order dataReturns & Refunds
Guide customers through return policies, check eligibility, and initiate returns automatically. Happy customers, less admin.
Checks your returns policyProduct Questions
"What size should I get?" "Is this compatible with X?" AI answers product questions accurately using your catalogue data.
Answers from your catalogueCart Abandonment Recovery
When customers leave items in cart, your Shopify bot follows up via chat, email, or WhatsApp to bring them back.
Chat, email or WhatsApp follow-upWant to see more e-commerce AI solutions? Explore our complete AI for e-commerce guide or learn about e-commerce automation services.
Connected Directly to Your Shopify Store
Our Shopify chatbot isn't just a chat widget with your FAQ. It connects directly to Shopify's Admin and Storefront APIs for real-time access to:
- Order details, status, and tracking information
- Product catalogue, pricing, and inventory levels
- Customer accounts and order history
- Discount codes and promotions
- Shipping rates and delivery estimates
Plus, we integrate with your Shopify app ecosystem. Check out our full chatbot services for multi-channel deployment options.
The same team also handles Shopify SEO and Shopify store builds — so your chatbot, search visibility and storefront all pull in the same direction.
Discuss Your Shopify IntegrationShopify Admin API
Full order & product access
Shopify Storefront API
Real-time inventory & pricing
Klaviyo
Email marketing sync
Gorgias
Helpdesk integration
ReCharge
Subscription management
Loop Returns
Returns automation
What a Shopify Chatbot Could Save
An example calculation (your figures will differ). It is worked from the assumptions shown below, not from a client result.
Example: Monthly Savings
Beyond Cost Savings
- Happier customers (faster responses)
- Team focuses on complex issues
- No hiring for peak seasons
- Consistent brand experience 24/7
- Data insights from every conversation
Built by Our Chester-Based Team
We're not a faceless agency overseas. Our founder runs his own online shop, Tropical Fish Co, so we know UK e-commerce first-hand — from Royal Mail tracking to data protection. When you call, you talk to the people actually building your Shopify chatbot.
Shopify Chatbot FAQs
Everything you need to know about adding a chatbot to your Shopify store.
What is a Shopify chatbot and how does it work?
A Shopify chatbot is an AI assistant that connects directly to your Shopify store to help customers automatically. It accesses your product catalogue, order data, inventory, and policies through Shopify's APIs. When a customer asks "Where's my order?", the chatbot looks up their order number, pulls tracking information, and provides an instant answer — all without any human involvement.
Can the Shopify chatbot look up orders and tracking information?
Yes, absolutely. Our Shopify chatbot integrates with your store's order system via the Shopify Admin API. Customers can provide their order number or email, and the bot retrieves their order status, shipping carrier, tracking number, and estimated delivery date in seconds. It works with Royal Mail, DPD, Evri, and all major carriers.
How does the chatbot help recover abandoned carts?
When a customer abandons their cart, your Shopify chatbot can trigger automated recovery sequences. This includes on-site chat popups, email follow-ups, and WhatsApp messages with their cart contents. You can offer personalised incentives (like discount codes) based on cart value. How many carts come back depends on your products, prices and offer, so we track it for you from launch.
Can the Shopify bot recommend products to customers?
Yes. Our AI analyses browsing behaviour, cart contents, and purchase history to suggest relevant products. If someone is looking at running shoes, the bot might recommend performance socks or a matching water bottle. We keep recommendations relevant so they don't feel pushy, and you choose which products can be suggested.
Does it integrate with my existing Shopify apps and tools?
We integrate with the full Shopify ecosystem — Klaviyo for email, Gorgias or Zendesk for helpdesk, ReCharge for subscriptions, Loop for returns, and many more. If you use a custom app or have specific requirements, we can build custom integrations using Shopify's APIs.
How does the chatbot handle returns and refund requests?
The chatbot can guide customers through your return policy, check if items are eligible for return based on purchase date and product type, and initiate the return process automatically. It can generate return labels, provide drop-off instructions, and update the customer on refund status — all without your team getting involved.
What happens when the chatbot cannot help a customer?
Smart escalation is built in. When a query is too complex or a customer expresses frustration, the conversation smoothly transfers to your human team. The agent receives full context — conversation history, order details, and customer info — so no one has to repeat themselves. You can set escalation rules based on keywords, sentiment, or topics.
Is the Shopify chatbot available on multiple channels?
Yes. Your Shopify chatbot can live on your website, WhatsApp, Facebook Messenger, Instagram DMs, and more. All channels connect to the same Shopify backend, so customers get consistent answers wherever they reach out.
How long does it take to set up a Shopify chatbot?
We aim to have most Shopify chatbots live in about 7 days. That covers connecting Shopify, training the AI on your products and policies, conversation design and testing. Multi-channel setups with custom integrations can take a little longer, and we give you the date up front.
How much does a Shopify chatbot cost?
Shopify stores use the same plans as all our chatbots. Website is £99/month (up to 1,000 conversations). Business is £149/month and adds WhatsApp, up to 3,000 conversations and hand-over to a person. Pro is £249/month for more channels, CRM integration and up to 10,000 conversations. Setup is a one-off £149. Custom Shopify app integrations are quoted. Month to month, cancel with 30 days’ notice.
What ROI can I expect from a Shopify chatbot?
It depends on your store. We work it out from your own figures: how many order-tracking and returns questions you get, how long each takes to answer, and what that time costs you. No fixed payback period applies to every store, and any estimate we give is worked from your numbers, not a client result or a guarantee. We agree what to measure before launch and report it monthly.
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Ready for a Shopify Chatbot That Drives Revenue?
Get a free consultation with our Chester-based team. We'll show you how a Shopify chatbot could reduce support tickets and recover abandoned carts — with a 30-day money-back guarantee.