Skip to main content
Chester · Cheshire · UK-built

AI automation in Chester —
built and supported here.

We're a Chester-based AI automation team helping SMEs across Cheshire stop missing leads, free up admin hours, and answer customers 24/7 — without the agency-lock-in or big-city pricing. From the historic Rows out to Chester Business Park, Wrexham and Ellesmere Port — we cover the patch we know best.

Book a Chester strategy call See what we do

Riverside Innovation Centre, Chester. UK ICO registered. Money-back 30-day guarantee.

What this looks like for a Chester SME

Smith Dental, Hoole

AI receptionist + missed-call text-back. Recovered ~£3,800/mo in lost lead bookings within 60 days.

Cheshire Trades Co.

n8n workflow ties enquiry → CRM → quote → calendar. Saves the owner ~7 hrs/week of admin.

Wrexham Solicitors LLP

RAG chatbot trained on case-law summaries. Cuts initial-enquiry triage time by 80%.

Names anonymised by request. Real client outcomes — full case studies on /case-studies.

Boring, real numbers

No imaginary "awards". No founded-in-2011 when we were founded in 2024. Just what we actually do.

24+

Cheshire SMEs we support today

Internal Q1 2026

48h

typical setup-to-live time on Voice AI

Average across last 30 setups

30 days

rolling notice — no long contracts

Standard terms

0

lock-in periods, anywhere

Company policy

What we run from Chester

Six core services. We'd rather do these well than offer twenty things badly.

AI Receptionist

A 24/7 AI voice that answers calls, books appointments, and routes urgent ones. Sounds remarkably human (ElevenLabs tech). From £149/mo.

Read more

Missed Call Text-Back

When you miss a call, the caller gets a personalised SMS in 30 seconds with a booking link. Single biggest lead-recovery lever for trades and dentists. From £49/mo.

Read more

Website Chatbot

A RAG chatbot trained on your documents, on your site, answering customer questions 24/7. From £99/mo.

Read more

n8n Workflow Automation

The systems you already pay for, talking to each other. Lead → CRM → email → calendar → invoice — all without you copy-pasting. From £150/mo.

Read more

WhatsApp AI

WhatsApp Business chatbot that handles enquiries, books appointments, and routes complex ones to humans. From £99/mo.

Read more

AI for SEO (GEO/AEO)

Make sure ChatGPT, Claude, Gemini and Perplexity cite you when buyers ask. From £350/mo as a layer on top of SEO.

Read more

Industries we know in Cheshire

The businesses we've worked with most across the Cheshire belt.

Dental practices

Recovery of missed-call bookings, post-treatment follow-up, automated review collection.

Trades & home services

Quote-to-job pipeline, missed-call rescue, automated invoice chasing.

Estate & letting agents

Buyer enquiry triage, viewing booking, after-hours WhatsApp.

Solicitors

Initial enquiry triage, document Q&A, case-status updates.

Healthcare clinics

Appointment booking, NHS-spec answering, prescription collection.

E-commerce

WhatsApp returns flow, abandoned-cart, Shopify chat trained on FAQs.

See all industries we serve

DIY vs remote agency vs us

An honest look at the choices for a Cheshire SME.

CapabilityDIY in-houseRemote agencyHand On Web Chester
Local teamYou + your laptop❌ Slack only✅ Chester · in-person available
GDPR / ICO registered⚠️⚠️✅
Setup speed (Voice AI)4-8 weeks2-4 weeks48 hours
Pricing transparentn/a⚠️ Often hidden✅ Listed on /pricing
Lock-in contractn/a6-12 moNone
Money-back guaranteen/a⚠️ Rare30 days
Cheshire contextn/a❌✅ We live here

Where we cover

Chester is base. We work across Cheshire and into North Wales — we'll come on-site within reason.

ChesterEllesmere PortWrexhamCreweNantwichNorthwichMacclesfieldKnutsfordWilmslowSandbachWarringtonWirralLiverpoolManchesterStockportNorth Wales

Outside this patch? We work remotely with clients across the UK — you just don't get the "come on-site" perk.

Common questions from Cheshire SMEs

Why use a Chester team rather than a London or remote agency?+
A few reasons. We can be on-site within the hour for serious projects. We understand the Cheshire SME context — most of our clients are 5-50 person businesses across Chester, Wrexham, Ellesmere Port, and the wider Cheshire belt. We're on the same time zone for support. And we hold ourselves to a higher standard with local clients because reputation matters when you bump into people at the Riverside Innovation Centre.
What does 'AI automation' actually mean for an SME?+
Three things, mostly. First, voice — replacing or augmenting phone receptionists with AI that takes calls 24/7 and books appointments. Second, chat — adding a smart RAG chatbot to the website or WhatsApp that answers from your real documents. Third, workflow — connecting the systems you already pay for (CRM, email, calendar, accounting) so things stop falling between the cracks. We pick the one with the highest ROI for your situation, not all three at once.
Do I need to be a tech-forward business for this to work?+
No. Most of our Cheshire clients are old-fashioned trades, dental practices, solicitors, salons. The point of automation is the back-end disappears — your customers never know there's AI involved unless we tell them. Setup is on us. Most clients spend two hours total on the project, the rest is our work.
How much does it actually cost?+
Voice AI receptionist starts at £149/mo. Chatbots from £99/mo. Workflow automation from £150/mo for the simplest setup, more for complex multi-system flows. Setup fees are typically £400-£1,500 depending on scope. We publish our pricing on the pricing page — no quote-and-pray.
What's the catch?+
Two real ones. First, AI doesn't fix bad processes. If your booking flow is broken offline, AI just makes the breakage faster. We always audit the business process before adding tech. Second, the savings aren't always in money — sometimes they're in time, sanity, or response speed. We'll tell you which one upfront so you can make the call.
How long until I see results?+
Voice AI is live in 48 hours and recovers leads from day one. Chatbot deployment takes 1-2 weeks depending on documentation. Workflow automation is 1-4 weeks. The fastest measurable wins are usually missed-call recovery and after-hours coverage — both visible in the first week of running.
Are you GDPR compliant?+
Yes. Hand On Web is registered with the UK Information Commissioner's Office. We host customer data in EU regions, sign DPAs with every client, and use enterprise-tier APIs from OpenAI, Anthropic, and ElevenLabs that don't train on your data.
Are you sure you're real and not some flash-in-the-pan agency?+
Limited Co, Companies House registered, ICO registered, Chester-based. Reza (the founder) lives and works in Chester. We pay our suppliers and our taxes here. You can ring us and a human will pick up — usually Reza for the first call.

Other things we do in Chester

AI automation isn't the only piece of the picture. We also run SEO and web design for Cheshire SMEs.

SEO Chester

Local SEO for Cheshire businesses — Map Pack, Google Business Profile, content, citations.

Read more

Web Design Chester

Next.js websites — fast, accessible, ranked. Built in Chester.

Read more

Digital Marketing Chester

Google Ads, Meta Ads, content marketing — for Cheshire SMEs.

Read more

Voice AI overview

The full Voice AI capability stack: receptionist, outbound, IVR replacement, missed-call rescue.

Read more

Workflow automation

n8n flows that connect the systems you already pay for. Stop copy-pasting.

Read more

AI Visibility Checker

Free tool: check whether ChatGPT and Claude cite your business when buyers ask.

Read more
Free consultation

Have a coffee in Chester?

If you're Cheshire-based we'll meet at a Chester cafe of your choice. We bring an espresso budget. You bring the problem you'd like to solve.

Book a coffee chatOr just a phone call
30-day money-back+44 333 041 3357No contracts