AI automation in Chester —
built and supported here.

A few reasons. We can be on-site within the hour for serious projects. We work mainly with small businesses in and around Chester, so we know the local context. We're on the same time zone for support. And we hold ourselves to a higher standard with local clients because reputation matters when you bump into people at the Riverside Innovation Centre.

Three things, mostly. First, voice — replacing or augmenting phone receptionists with AI that takes calls 24/7 and books appointments. Second, chat — adding a smart RAG chatbot to the website or WhatsApp that answers from your real documents. Third, workflow — connecting the systems you already pay for (CRM, email, calendar, accounting) so things stop falling between the cracks. We pick the one with the highest ROI for your situation, not all three at once.

No. Plenty of small businesses that use automation are traditional firms, like trades and local services. The point of automation is that the back-end work disappears. We do the setup. Expect to spend a couple of hours with us on the project; the rest is our work.

The AI receptionist starts at £99/month plus a one-off £149 setup. Chatbots start at £99/month plus a one-off £149 setup. Workflow automation is from £399 per workflow as a one-off build, then £49/month for hosting and monitoring. Bigger multi-system projects are quoted. AI services are month to month with 30 days' notice. Our prices are on the pricing page, so there's no guessing.

Two real ones. First, AI doesn't fix bad processes. If your booking flow is broken offline, AI just makes the breakage faster. We always audit the business process before adding tech. Second, the savings aren't always in money — sometimes they're in time, sanity, or response speed. We'll tell you which one upfront so you can make the call.

We aim to have the AI receptionist live within 48 hours, and it can start answering calls from day one. A chatbot takes about 7 days. Workflow automation takes 1-4 weeks. Missed calls answered and after-hours enquiries are the first things you can measure, from the first week.

Hand On Web Ltd is registered with the ICO (ZC232436). We build with UK GDPR in mind and agree data processing terms with every client. Some of the AI and phone services we use are based in the USA; we list them, with the safeguards they use, on our security and privacy page.

Hand On Web Ltd is a limited company (Companies House 15037917), registered with the ICO (ZC232436) and based at the Riverside Innovation Centre in Chester. Reza, the founder, lives and works in Chester. We've been trading since 2021 and incorporated in July 2023. Our main number is answered 24/7 by our AI receptionist, and you can ask for a call back from Reza.