Visit Hand On Web in Chester city centre
We're a real local agency with a real local office. Drop in for a coffee at the Riverside Innovation Centre and have an honest, face-to-face conversation about your website, SEO, AI receptionist, or automation project — no pressure, no script.
Our home
Riverside Innovation Centre
1 Castle Dr, Chester CH1 1SL
You wouldn't hire a builder you hadn't met
Most UK AI agencies are virtual offices, white-label resellers, or freelancers in a bedroom. We're three people in a real building in Chester. If you're a local business, that should matter.
Look us in the eye
You're trusting us with your phone calls, your website, your customer data. That conversation is better had in person, the first time.
See the actual setup
Watch a real AI receptionist take a real call on a real telephony stack. Not a polished demo video — the live thing, with the rough edges visible.
Faster decisions
A 45-minute meeting usually saves 3–4 rounds of email. Most prospects walk out with a costed plan and a written next step — same day.
Decent coffee, no sales pressure
We don't use a CRM scoring system to chase you afterwards. If we're a good fit, we'll tell you. If not, we'll point you to someone who is.
Find us at the Riverside Innovation Centre
Beside the River Dee, five minutes from Chester Castle, ten minutes from the train station. Coffee is on us.
Office address
Riverside Innovation Centre
1 Castle Dr, Chester CH1 1SL
Office hours
Mon–Thu 9:00–19:00 · Fri 9:00–17:00
In-person visits: Mon / Tue / Thu by appointment
Parking
Free on-street spots in the city centre · paid council car parks within 5 min' walk · message us in advance and we may be able to reserve a free visitor bay on-site for the day.
Public transport
10-min walk from Chester railway station along the river.
Getting here
Chester is one of the best-connected cities in the North West. Direct trains from Liverpool, Manchester and London. Two motorway junctions inside ten minutes.
From Chester railway station
~10 min walk along Castle Drive (along the River Dee). ~£4 by taxi.
From Liverpool
Train: 35 min direct to Chester. Drive: ~45 min via M53.
From Manchester
Train: ~60 min direct via Stockport / Northwich. Drive: ~60 min via M56.
From Wrexham
Train: 15 min direct. Drive: ~25 min via A483.
From the Wirral
Drive: 25–40 min via M53. Bus services run regularly into Chester city centre.
From the M53 / M56
Junction 12 of the M53 — 5 min by car. Signs to "Chester city centre" / "Castle Drive".
Outside an hour's drive? We work UK-wide on a remote basis with regular video calls. We'll come to you for project kick-offs and quarterly reviews when the budget makes it worthwhile — just ask.
Your first visit, end-to-end
- 1
Coffee and a 5-minute warm-up
We start by hearing what brought you in — the actual problem in plain English, not a brief.
- 2
A live demo
We show whichever of the relevant systems you want to see — a real AI receptionist taking a real call, a chatbot answering questions about your real industry, an n8n workflow firing live.
- 3
Honest scoping
We give a rough cost there and then. If we're a bad fit, we say so — and usually point to someone we'd trust instead.
- 4
A written follow-up
Within 24 hours you get a written summary, recommended next step, and a no-pressure quote. That's it. No CRM-driven nudges.
Who comes through our door
A typical week includes some mix of these — and we love every one of them.
Dental & healthcare practices
Two- to four-chair Cheshire dentists and clinics asking how an AI receptionist works in real life — and whether it integrates with Dentally / SOE / TM3.
Solicitors and accountants
Small Chester and Wirral firms wanting AI that respects confidentiality, conflict-checks, and SRA / ICAEW expectations.
Local trades
Plumbers, electricians, builders losing 8–12 calls a day. Usually leave with a costed AI-receptionist plan inside the hour.
E-commerce founders
Shopify and WooCommerce owners drowning in "where is my order?" tickets. May leads these conversations.
Hospitality & estate agents
Hotels, restaurants, lettings agents wanting bookings and viewings handled out of hours.
B2B founders scaling up
Cheshire / Manchester / Liverpool SMEs replacing legacy websites and adding their first proper automation layer.
Visiting questions
The things people actually ask before they come over.
Where exactly is your Chester office?
We're at the Riverside Innovation Centre, 1 Castle Dr, Chester CH1 1SL — beside the River Dee, a 10-minute walk from Chester railway station and a 5-minute drive from Junction 12 of the M53.
Do I need an appointment to visit?
Yes, please. We don't do drop-in walk-ups — we want you to actually meet the right person, with their full attention. Book a slot through the contact form, by email at info@handonweb.com, or call +44 333 041 3357.
How much does an in-person meeting cost?
Nothing. The first discovery meeting is always free — usually 30 to 45 minutes — and includes coffee. There's no pressure to sign anything on the day.
Is there parking?
There are free on-street spots scattered around the city centre and several paid council car parks within 5 minutes' walk of the office. On some days we can reserve a free visitor bay on-site for you — message us a day or two before your visit and we'll let you know if one's available.
What about public transport?
Chester is a major rail hub. Direct trains from Liverpool (35 min), Manchester (60 min), Crewe (25 min), and London Euston (~2 hr 5 min via Crewe). It's a 10-minute walk from the station along Castle Drive (mostly along the river — pleasant route).
Can the meeting happen at our office instead?
Yes — for clients within an hour's drive of Chester (Wirral, Liverpool, Manchester, Wrexham, Warrington, Crewe, Macclesfield, much of North Wales) we're happy to come to you. Beyond an hour, we usually start with video and travel for project kick-offs.
What should I bring or prepare?
Nothing mandatory. If you've got an existing website URL, an idea of monthly budget, and rough numbers (calls per day, current conversion rate, support ticket volume) we can be more specific in the meeting — but it isn't a homework exercise. Come with questions.
Will I meet one of the founders, or a salesperson?
A founder. There are three of us — Reza, Pejman, May — and one of us will personally take the meeting depending on what your project needs. We don't employ a separate sales team.
Pick a time, drop in for a coffee
Tell us a little about what you're working on and we'll come back inside one business day with a couple of times that work. First meetings are always free — in person at our Chester office, on a video call, or over the phone.
- No prep needed — come with questions
- Free, ~30–45 minutes, coffee included
- A founder takes the meeting personally
- Written follow-up inside 24 hours
Or call us directly
Coffee's on us — whenever you're ready
Riverside Innovation Centre · 1 Castle Dr · Chester CH1 1SL