AI Automation with a Human Touch
We're a Chester-based team of AI specialists, developers, and customer success experts on a mission to make intelligent automation accessible to businesses of all sizes—without compromising on security or reliability.
Founded with a simple belief: AI should help your business grow while keeping your data safe and your customers happy.
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Why Security-First Automation?
Hand On Web started with web development and e-commerce solutions, helping UK businesses establish their online presence. As we worked with more clients, we noticed a common challenge: businesses were drowning in repetitive tasks and missing opportunities due to slow response times.
When we began exploring AI automation, we saw incredible potential—but also significant risks. Many AI solutions we encountered were black boxes with unclear data handling, no audit trails, and failure modes that could damage customer relationships.
We decided to take a different approach. Every automation we build starts with security. We design with least privilege, implement comprehensive logging, and ensure humans stay in control of important decisions.
Today, we help businesses across the UK transform their customer service with Voice AI, RAG Chatbots, and workflow automation—all built on a foundation of security and reliability.
What We Believe In
These principles guide every project we take on and every solution we build.
Security First
Every automation we build starts with security. Least privilege, audit logging, and safe failure modes are non-negotiable.
Results Driven
We measure success by your outcomes—reduced costs, improved response times, and happier customers.
Transparency
No black boxes. You understand what your AI does, why it does it, and can always override when needed.
Partnership
We succeed when you succeed. Long-term relationships built on trust, not one-off projects.
Meet Our Team
The experts behind your AI automation success. Each team member brings unique skills and a shared commitment to security-first solutions.
How We Work
A proven methodology that delivers results in weeks, not months. Most projects go live within 1-2 weeks.
Discovery
We analyze your current workflows, identify automation opportunities, and understand your unique business needs.
Design
Our team designs a custom AI solution with security-first architecture, tailored to your specific requirements.
Develop
We build and test your AI automation system, integrating with your existing tools and ensuring reliable performance.
Deploy & Support
Go live with full training and ongoing support. We continuously optimize based on real performance data.
Ready to Work Together?
Let's discuss how we can help transform your customer service with secure, intelligent automation.