Stop Losing Leads While You're on the Tools
AI chatbot for plumbers, electricians, builders, and tradespeople across the UK.
Our trades chatbot captures leads 24/7, qualifies jobs, provides instant quotes, and books appointments — even when you're up a ladder.
Why Tradespeople Lose Work
You're good at your trade. But you can't answer the phone when you're working — and that's costing you jobs.
Missed Calls = Lost Jobs
Customer calls while you're under a sink or up scaffolding. They call the next tradesman on Google. By the time you call back, they've already booked someone else.
Evenings Spent Quoting
After a full day's work, you spend your evenings returning calls, answering the same questions, and chasing quotes. No wonder you're knackered.
Tyre-Kickers Waste Time
You drive 30 minutes for a “big job” that turns out to be a £50 repair they think should be free. Time you'll never get back.
No Visibility Until Site Visit
Customer describes a “small leak” that turns out to need a new cylinder. You arrive without the right parts and have to make two trips.
From Enquiry to Booked Job in Minutes
AI handles the lead capture and qualification. You just show up and do the work.
Customer Enquiry
Customer finds you and asks about a job
Details
Via website, WhatsApp, Facebook, or Google Business
Example
AI Qualification
Chatbot gathers job details and urgency
Details
Type of work, location, photos, timeline needed
Example
Quote or Booking
Instant estimate or appointment booking
Details
Standard jobs get instant pricing, complex jobs scheduled for site visit
Example
Job Confirmation
Customer confirms, you get notified
Details
Full job details sent to your phone with customer contact
Example
Multi-Channel Capture
Customers find you on Google, your website, Facebook, or WhatsApp. AI can be ready on each channel to capture the lead.
- Website chat widget
- WhatsApp Business
- Facebook Messenger
Instant Quote Estimates
For standard work, AI provides instant ballpark prices. Customers know what to expect before you even call back.
- Your prices, your rules
- Range quotes for variable work
- Site visit booking for complex jobs
Calendar Integration
Customers book directly into your available slots. No back-and-forth calls trying to find a time that works.
- Syncs with Google/Outlook
- Only offers times you're free
- Automatic reminder SMS
AI Chatbot vs Answering Services vs Missed Calls
How the options usually compare. Answering services vary, so check what yours includes.
| Feature | Feature | Missed Calls | Answering Service | Hand On Web AI |
|---|---|---|---|---|
24/7 Lead Capture | ||||
Job Qualification | basic | |||
Instant Quote Estimates | ||||
Photo Collection | ||||
Calendar Booking | ||||
WhatsApp/SMS Support | ||||
Knows Your Services | n/a | script only |
Example: the numbers
Say your average job is worth £200 and you miss 5 calls a week, about 20 a month. If a quarter of those would have become jobs, that's about £1,000 of work a month. These are assumed figures to swap for your own, not a result we promise. AI receptionist cost: from £99/month plus a one-off £149 setup, so one recovered job a month would cover it.
AI Solutions for Every Trade
Customised chatbots that understand your specific trade and speak your customers' language.
Plumbers & Heating Engineers
Capture emergency calls 24/7, even when you're on a job. AI understands the difference between a dripping tap and a burst pipe.
- Emergency prioritisation
- Boiler service booking
- Quote estimates
- Gas Safe queries
Electricians
Catch rewire enquiries while you're up a ladder. AI captures job details and gives instant estimates for standard work, using your price list.
- EICR booking
- Socket/lighting quotes
- Emergency call triage
- Certificate queries
Builders & Construction
Handle extension enquiries, loft conversions, and renovation quotes. AI qualifies serious jobs from tyre-kickers.
- Project qualification
- Site visit booking
- Portfolio sharing
- Planning queries
General Handymen
From flat-pack assembly to kitchen fitting, capture the small jobs competitors ignore.
- Multi-trade enquiries
- Hourly rate quotes
- Quick job booking
- Repeat customer handling
Also suits: HVAC engineers, roofers, landscapers, painters, decorators, locksmiths, window fitters, and more.
Ask About Your TradeBuilt for Busy Tradespeople
Everything you need to capture leads and book jobs without office admin.
Instant Notifications
Get WhatsApp or SMS alerts the moment a lead comes in. Full job details at your fingertips.
Photo Collection
Customers share photos of the problem. See what you're dealing with before you arrive.
Service Area Filtering
Only accept jobs in your patch. AI checks postcodes and politely declines outside your area.
Emergency Prioritisation
Burst pipe at midnight? AI flags it urgent and calls you immediately, not just sends a message.
Repeat Customer Recognition
AI remembers past customers and their property details. Faster service, more personal experience.
24/7 Availability
Capture leads at 7am, 11pm, or Sunday lunchtime. AI never clocks off.
Customer feedback · original source
Read our reviews on Google
A few of our Google and Trustpilot reviews are below, word for word. Every review, with our replies, is on our Google Business Profile.
Rating checked on . This is a dated snapshot, not a live feed. Google shows the latest count.
I’ve had a really positive experience…
I’ve had a really positive experience working with Raza and the team at Hands On Web. From the very beginning, Raza has made the whole process incredibly straightforward and easy to understand. He is extremely knowledgeable, always happy to explain things properly, and has come up with some excellent ideas for improving and growing my business online. What has impressed me most is how quickly the website has started performing and producing results. Raza clearly understands not only website design, but also SEO, Google Ads, lead generation and how to turn a website into something that genuinely works for a business rather than simply looking good. Communication has been excellent throughout, and whenever I’ve had a question or wanted to make a change, Raza has been approachable, helpful and proactive. I genuinely feel that Hands On Web have taken a lot of the stress out of the online side of my business and have helped me achieve results much quicker than I expected. I would highly recommend Raza and Hands On Web to any business owner looking for someone knowledgeable, professional and genuinely committed to helping their business succeed. 5 stars from me — an excellent service and a pleasure to work with.
Martin Dockerill
Trustpilot review · August 2026 · read in fullVery helpful and knowledgeable team
I’m delighted with my decision to work with our local company for redesigning our website. It’s easy and accessible to visit their office and they’re always welcoming. I appreciated the price transparency in their offers. However, I would suggest they improve their readiness to demonstrate the service. I had waited for a personalised demo and it wasn’t ideal when I was in a hurry. Overall, I’m very happy with my choice and will definitely recommend this team.
Kevin
Trustpilot review · July 2026 · read in fullReally happy with the work from Hand On Web. They explained everything clearly, sorted the technical bits we didn’t understand, and made the whole process feel simple. Would happily recommend them to another small business.
Alireza Keshavarzmotamedi
Google review · May 2026 · read in fullOur contact forms and lead tracking are much better now. We can finally see where enquiries are coming from.
Amin Keshavarzi
Google review · May 2026 · read in fullThe team really helped us with our local SEO and Google Business Profile. We’re starting to show up more in local searches, and their advice made a real difference. Highly recommended 👍🏻
Hannah Asadi
Google review · May 2026 · read in fullI needed someone who understood both web development and SEO, not just one or the other. Hand On Web delivered on both. Website looks premium and it's ranking well on Google. Exactly what I was looking for.
Parto Bhr
Google review · March 2026 · read in fullHad a fantastic experience with Hand On Web for our business automation project. They connected about 8 different tools we were using manually and now everything flows automatically. Can't believe we waited so long to do this.
Ladan Razm
Google review · February 2026 · read in fullHired Hand On Web for SEO services and the results speak for themselves. Our business is now ranking on the first page of Google for our main keywords. Reza takes the time to explain everything in plain English which is refreshing.
مرتضا رزم
Google review · February 2026 · read in full
Reviews are shown word for word, with each reviewer’s name as it appeared when we checked on 29 September 2026. We don’t show reviews from our own team or family.
Trades Chatbot: Frequently Asked Questions
How does a chatbot help tradespeople capture more leads?
Tradespeople miss calls because they're on a job, driving, or it's outside hours. An AI receptionist and chatbot capture these leads 24/7 on your phone line, website, WhatsApp and Facebook. It qualifies the job by asking the right questions (what's the problem, where are you, what's the urgency), provides instant estimates for standard work, and books appointments into your calendar. You get notified instantly with full job details, so you can follow up when convenient.
Can the chatbot give accurate quotes for trade work?
The chatbot provides estimates for standard, predictable work based on rules you set. For example: "Boiler service: £85", "Single socket install: £65-85", "EICR for 3-bed house: £150-180". For complex or variable work (like extensions or rewires), the chatbot collects details, photos, and books a site visit for you to quote properly. It's smart enough to know when a job needs your eyes on it versus when it can provide a ballpark figure.
What information does the chatbot collect from customers?
The chatbot is customised to your trade but typically collects: contact details (name, phone, email), job location (postcode), job description and urgency, photos or videos of the issue (for diagnostics), preferred dates/times for the work, and any access requirements. For specific trades, it asks relevant questions - a plumber's bot might ask about boiler make/model, an electrician's about consumer unit type, a builder's about property size and planning status.
How quickly do I get notified about new leads?
Instantly. When a customer completes an enquiry, you receive a notification via WhatsApp, SMS, email, or app notification (your choice) with all the job details. Emergency jobs are flagged as high priority. You can respond immediately or when you finish your current job - either way, the customer has already received acknowledgment and knows their enquiry is being handled.
Does it work with my existing calendar and scheduling?
We connect to Google Calendar and Microsoft Outlook. Trades software such as Tradify, ServiceM8 or Jobber can often be connected through its API, and we check what yours allows before we quote. The chatbot checks your real availability before offering appointment slots, so customers are only offered times you're free. If you use a paper diary, we can work with that too - you'd approve bookings manually.
How does the chatbot handle emergency calls?
Emergency enquiries (burst pipe, power out, gas smell) are handled differently. The chatbot immediately flags these as urgent, collects essential safety information, and notifies you via phone call, not just message. It can also provide safety advice ("turn off the water at the stopcock, located usually under the sink") while you're en route. For true emergencies outside your service hours, it can provide emergency service numbers.
Can customers send photos of the problem?
Yes, and this is one of the most valuable features. Customers can share photos or videos directly in the chat - showing you the leaking pipe, the faulty socket, or the damp patch before you even arrive. This helps you: diagnose issues remotely, bring the right parts/tools, provide more accurate quotes, and avoid wasted trips. Photos are attached to the lead notification you receive.
What does it cost, and will it pay for itself?
Our AI receptionist starts from £99/month for 200 minutes of calls, with 24/7 answering and lead capture. Professional (£199/month) adds calendar booking, live transfer to your phone and SMS confirmations. Business is £349/month for bigger teams. A website chatbot on its own is from £99/month. Setup is a one-off £149, and it is month to month with 30 days' notice. Example: if your average job is £200 and you win just 2 extra jobs a month from calls you would have missed, that's £400 of work for £99/month. That is an example with assumed figures, not a promise: swap in your own job value and missed-call count.
Is it suitable for a one-person business?
Yes. Sole traders often feel missed calls the most, because you can't answer the phone while working. The AI receptionist answers for you 24/7 and captures leads while you're on the tools. Our published trades case study, Chester Property & Garden Maintenance, covers their website, Google Ads and video work rather than AI answering; you can read it at handonweb.com/case-studies/cpagm.
How long does setup take?
The phone receptionist is usually live in 48 hours. A website chatbot usually takes about 7 days. We need: your service list and pricing for standard work, your service area (postcodes), your availability/working hours, and access to integrate with your website and social channels. We handle all the technical setup - you just answer questions about your business and approve it before it goes live.
Have more questions? We speak tradesman, not tech jargon.
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