Pejman Azizi

I lead the technical side at Hand On Web — voice AI (ElevenLabs + Retell + Vapi + Synthflow), retrieval-augmented chatbots, and the n8n automation stacks we build for UK clients. The hardest part of business AI is rarely the model — it is the 47 edge cases, the GDPR policy, the human hand-off, the monitoring when it breaks at 2am. I write here about the trade-offs behind the glossy demos: what a small practice would actually need from a voice agent, how regional accents can trip up speech recognition, why automation bills creep up, and how to stop a voice agent inventing a price.