Find the Best Alternative for Your Business
Comparing customer service software? See how Hand On Web stacks up against Zendesk, Intercom, Drift, Freshdesk, and Tidio. Honest feature comparisons, real pricing analysis, and free migration assistance.
Quick Comparison: All Alternatives
At-a-glance pricing and savings for each competitor alternative.
| Platform | Their Pricing | Hand On Web | Your Savings | Compare |
|---|---|---|---|---|
Zendesk 260/mo searches | From £49/agent/month | From £149/month flat | 60-80% | View |
Intercom 90/mo searches | £65/seat + per conversation | From £149/month flat | 50-70% | View |
Drift 40/mo searches | From £2,500/month | From £149/month flat | 90%+ | View |
Freshdesk 170/mo searches | From £12/agent/month | From £149/month flat | 40-60% | View |
Tidio 40/mo searches | From £24/month | From £149/month flat | 30-50% | View |
Detailed Comparisons
Click through to see full feature comparisons, migration guides, and honest pros/cons.
Zendesk Alternative
Save 60-80%Enterprise help desk with per-agent pricing that scales expensively.
Best for: Businesses wanting enterprise features without enterprise pricing
Key Differences
- Per-agent vs unlimited users
- AI chatbot add-on vs included
- Annual contracts vs monthly rolling
Intercom Alternative
Save 50-70%Customer messaging with conversation-based pricing that punishes success.
Best for: Growing businesses tired of unpredictable bills
Key Differences
- Per-conversation fees vs flat rate
- Fin AI £0.99/resolution vs AI included
- No voice AI vs full AI receptionist
Drift Alternative
Save 90%+Enterprise conversational marketing with Fortune 500 pricing.
Best for: SMBs wanting conversational marketing without enterprise costs
Key Differences
- Enterprise vs SMB focus
- 4-8 week setup vs 3-5 days
- Annual contracts vs monthly
Freshdesk Alternative
Save 40-60%Traditional ticketing system with limited AI capabilities.
Best for: Businesses wanting to upgrade from basic ticketing to AI automation
Key Differences
- Ticketing-first vs AI-first
- Limited AI vs RAG-powered chatbot
- No voice AI vs full AI receptionist
Tidio Alternative
Save 30-50%Basic chatbot platform with limited AI and support options.
Best for: Businesses outgrowing basic chatbots and wanting true AI
Key Differences
- Template chatbots vs RAG AI
- Email support vs dedicated account manager
- No voice AI vs full AI receptionist
Why UK Businesses Are Switching
Common reasons businesses migrate from enterprise platforms to Hand On Web.
Predictable Flat Pricing
No per-agent, per-conversation, or per-resolution fees. One price, unlimited usage.
AI-First, Not AI-Added
We built around AI from day one. Others bolted AI onto legacy systems.
Live in Days, Not Weeks
3-5 day setup vs 2-8 weeks typical for enterprise platforms.
Real Human Support
Talk to people in Chester, not offshore teams or chatbot-first support.
No Lock-In Contracts
Monthly rolling with 30-day money-back guarantee. Leave anytime.
UK-Based & GDPR Compliant
Your data stays in the UK. We understand UK business.
Ready to Switch? We'll Handle Everything.
Free migration assistance for businesses switching from any competitor. We'll export your data, train your AI, set up integrations, and get you live in under a week.
- Knowledge base & FAQ migration
- AI training on your business data
- Website, WhatsApp & voice setup
- Parallel running during transition
- Team training & onboarding
Not Sure Which Alternative Fits?
Book a free 15-minute call with our Chester team. We'll review your current setup and recommend the best path forward — even if that's staying where you are.