Customer Service Automation That Works 24/7
Our WhatsApp chatbot and website chatbot provide automated customer service trained on your business data. Using RAG technology, our chatbot delivers accurate, contextual answers for true customer service automation - not generic AI responses.
- RAG chatbot trained on your knowledge
- Website chatbot & WhatsApp chatbot
- Automated customer service 24/7
- GDPR-compliant data handling
What's your return policy for electronics?
Website Chatbot & WhatsApp Chatbot Features
Complete customer service automation with our RAG chatbot technology.
Knowledge Base Training
Train on your docs, FAQs, product info, and policies for accurate answers.
Multi-Channel
Deploy on website, WhatsApp, email, and more from one platform.
Real-Time Data
Connect to your systems for live order status, inventory, and bookings.
Source Citations
Every answer includes the source, so customers know it's accurate.
Ticket Creation
Automatically create support tickets with full conversation context.
Easy Integration
Works with your existing CRM, helpdesk, and e-commerce platforms.
Frequently Asked Questions
Everything you need to know about AI chatbots for your business.
What is a RAG chatbot?
RAG stands for Retrieval-Augmented Generation. Unlike traditional chatbots with scripted responses, RAG chatbots search your knowledge base in real-time to find relevant information, then generate natural, accurate answers. This means they can handle questions they have never seen before, as long as the answer exists in your data.
How is a RAG chatbot different from ChatGPT?
ChatGPT uses general knowledge and can make up answers (hallucinate). RAG chatbots are grounded in YOUR specific business data and can only answer based on verified information. They include source citations so customers know the answer is accurate and from your official documentation.
Can the chatbot connect to my CRM?
Yes, we integrate with popular CRMs including HubSpot, Salesforce, Zoho, and others. The chatbot can look up customer information, update records, and create tickets automatically, all while maintaining data security.
Will the chatbot make up answers or hallucinate?
No. Our RAG chatbots are designed to only answer based on your verified knowledge base. If information is not available, the chatbot will acknowledge this and offer to escalate to a human agent rather than guessing.
Can customers tell they are talking to AI?
We recommend transparency. Our chatbots can identify themselves as AI assistants while still providing a helpful, natural conversation experience. Most customers appreciate the instant 24/7 availability and accurate answers.
What channels can the chatbot work on?
Our chatbots deploy across multiple channels from a single platform: your website, WhatsApp Business, Facebook Messenger, email triage, and more. Conversations sync across channels so context is never lost.
How do I update the chatbot knowledge base?
We provide easy ways to update your knowledge base. You can add new documents, update FAQs, or connect to dynamic data sources that refresh automatically. Major changes can be handled by our team or through a simple admin interface.
What is the typical ROI timeframe for a chatbot?
Most businesses see ROI within 2-4 weeks of launch. Common benefits include reduced support tickets (40-70%), faster response times, 24/7 availability, and increased lead capture. We help you measure impact from day one.
Do I need technical skills to manage the chatbot?
No technical skills required. We handle all setup, integration, and training. For ongoing management, we provide a simple dashboard to view conversations, update content, and monitor performance. Our team is always available for support.
What happens after business hours?
The chatbot works 24/7/365. After hours, it handles queries independently, captures leads, and creates tickets for follow-up. Complex issues are flagged for your team to address when they return. No more missed opportunities overnight or on weekends.
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Learn moreReady to Deploy Smart Chatbots?
Get a free assessment and see how RAG chatbots can transform your customer support.