AI automation uses artificial intelligence to handle repetitive tasks that would otherwise require human effort — answering phone calls, responding to customer enquiries, booking appointments, and processing data. At Hand On Web, we specialise in building Voice AI agents, intelligent chatbots, and workflow automation systems that save UK businesses thousands of hours every year.
Unlike generic chatbot platforms, our solutions are custom-built for your business. We train RAG-powered chatbots on your documents, FAQs, and product catalogues so they give accurate, contextual answers — not canned responses. Our AI receptionist handles inbound calls with a natural human voice, books appointments directly into your calendar, and captures leads into your CRM — all while you focus on running your business.
AI Chatbots for Customer Service
An AI chatbot is software that uses natural language processing (NLP) to understand and respond to customer messages in real time. Modern AI chatbots go far beyond simple decision trees — they understand context, remember conversation history, and can pull live data from your systems to answer questions about orders, appointments, and account details.
Our WhatsApp chatbots and website chat widgets integrate with platforms your customers already use. Whether it's handling a booking request at midnight or answering product questions on a Sunday, your AI assistant is always available — reducing response times from hours to seconds and cutting support costs by up to 60%.
Voice AI & AI Phone Answering
Missed calls mean missed revenue. Research shows 85% of customers won't call back if their first call goes unanswered. Our AI receptionist service ensures every call is answered — 24 hours a day, 7 days a week. The AI speaks naturally using advanced voice synthesis, understands caller intent, and can transfer to a human when needed.
Popular use cases include after-hours answering, telephone answering services, and missed call recovery. Businesses using our voice AI typically see a 90% reduction in missed calls and recover leads that would otherwise go to competitors.
Workflow Automation That Saves Hours Every Week
Beyond customer-facing AI, we build back-office automation that eliminates repetitive manual tasks. Connect your CRM, helpdesk, accounting software, and e-commerce platform into seamless automated workflows. Common automations include:
Who Benefits From AI Automation?
AI automation isn't just for large enterprises. Small and medium-sized businesses across the UK are adopting AI to compete with bigger players. We work with businesses in healthcare, dental practices, legal firms, e-commerce, hospitality, real estate, and trades & services — each with tailored solutions designed for their specific workflows and customer expectations.
Based in Chester, we serve businesses across Cheshire, Liverpool, Manchester, and the wider UK. Whether you need a simple customer service chatbot or a complete 24/7 customer support system, we design solutions that fit your budget and grow with your business.
Curious about costs? View our transparent pricing — chatbot packages start from £149/month with no hidden fees and a 30-day money-back guarantee. Or get a free assessment to see exactly how AI can help your business.
