Never Miss Another Out of Hours Call
Your customers don't stop needing you at 5pm. Our AI-powered out of hours call handling answers every call professionally—nights, weekends, bank holidays—so you never lose another opportunity to voicemail.
Based in Chester • Serving UK businesses
- Answers every call within 3 seconds
- Books appointments while you sleep
- Escalates real emergencies instantly
- From £149/month—70% cheaper than live services
- 30-day money-back guarantee
Emergency plumbing → On-call notified
Appointment scheduled → Tomorrow 2pm
Opening hours query → Answered
Every Missed Call is Money Walking Away
UK businesses lose an estimated £30 billion annually to missed calls. When customers can't reach you after hours, they don't wait—they call your competitors.
Won't leave voicemail
Most callers hang up when they hit voicemail—and call your competitor instead.
Won't call back
Miss their call once, lose them forever. First contact wins the business.
Lost per missed call
Average customer lifetime value lost when you miss an out of hours enquiry.
Why UK Businesses Choose Our Out of Hours Call Handling
Professional call coverage that never sleeps—without the cost of night staff. Powered by our Voice AI technology.
Nights, Weekends, Bank Holidays
Your out of hours call handling works when you don't. Every evening, weekend, and bank holiday covered—no overtime needed.
Answer in Under 3 Seconds
Instant pickup, every time. No waiting, no frustration. Customers get help the moment they call.
Your Brand, Your Voice
AI trained on your business. Consistent, professional responses that sound exactly like your best receptionist.
Smart Emergency Routing
Urgent calls reach on-call staff immediately. Routine enquiries handled automatically—you stay asleep.
Books Appointments 24/7
Integrates with your calendar system. Wake up to new bookings, not missed opportunities.
Morning Summaries
Full transcripts and insights delivered before your first coffee. Know exactly what happened overnight.
Live in 5-7 Days
No complex setup, no new equipment. Our Chester-based team handles everything—you just start sleeping better knowing every call is answered.
Share Your Scripts
Tell us how you want calls handled—your FAQs, escalation rules, and booking preferences.
We Configure Your AI
We train your AI on your business. It learns your tone, your processes, your standards.
Simple Call Forwarding
Keep your existing number. We set up forwarding for out of hours—no equipment needed.
Go Live & Sleep Better
Your out of hours call handling is active. Review transcripts each morning, adjust as needed.
Out of Hours Call Handling for Every Industry
See how businesses across the UK use out of hours answering to capture opportunities and support customers around the clock.
Healthcare & Dental
Handle patient calls after surgery hours. Triage emergencies, book appointments, answer questions about prescriptions.
“Emergency dental pain at 11pm? AI assesses urgency, connects to on-call dentist if needed.”
Trades & Emergency
Plumbers, electricians, locksmiths. Never miss an emergency callout or lose a job to competitors.
“Burst pipe at midnight? AI captures address, assesses urgency, alerts on-call plumber.”
Legal & Professional
Capture potential client details when they call after hours. Schedule consultations, answer service questions.
“Urgent legal matter at 9pm? AI captures details, schedules priority callback.”
Property & Estate
Answer viewing requests, capture buyer details, provide property information when your office is closed.
“Saturday evening viewing request? AI books it directly into your diary.”
AI vs Traditional Answering Services
See why smart UK businesses are switching to AI-powered out of hours call handling.
Trusted by UK Businesses
“We used to dread Monday mornings—so many voicemails, so many missed opportunities. Now every call is handled professionally, even at 3am.”
“As a plumber, emergency callouts are my bread and butter. This service has captured jobs I would've lost to competitors who answer faster.”
“The ROI was immediate. First month, we captured three high-value clients who called after 6pm. Paid for itself ten times over.”
Frequently Asked Questions
Everything you need to know about out of hours call handling.
What exactly is out of hours call handling?
Out of hours call handling is a professional service that answers your business calls when you're not available—evenings, nights, weekends, and bank holidays. Our AI-powered service answers calls naturally, handles common enquiries, books appointments, takes messages, and escalates genuine emergencies to your on-call staff. It's like having a professional receptionist who never sleeps.
How much does out of hours call handling cost in the UK?
Traditional human answering services typically cost £400-800+ per month for out of hours coverage. Our AI-powered out of hours call handling starts from just £149/month—50-70% less than traditional services. We provide transparent pricing with no hidden fees, and our 30-day money-back guarantee means you can try it completely risk-free.
Can the AI handle emergency calls appropriately?
Absolutely. We configure your out of hours call handling with clear emergency protocols tailored to your business. The AI recognises urgency signals and routes true emergencies immediately to your on-call staff via phone, SMS, or app notification. Routine enquiries are handled automatically so you only get woken for what truly matters.
How natural does the AI voice sound?
We use ElevenLabs, the industry leader in AI voice technology. Our voices are natural, warm, and professional—many callers don't realise they're speaking with AI. We customise the accent, tone, and speaking style to match your brand and your customers' expectations. You can hear demos during your free consultation.
Do I need to change my business phone number?
No. You keep your existing business number exactly as it is. We set up conditional call forwarding so calls ring through normally during business hours, then route to your AI out of hours answering service after you close. Your customers call the same number they always have—the experience is seamless.
What can the AI actually do when someone calls?
Our out of hours call handling can answer FAQs about your business, provide opening hours and location info, book appointments directly into your calendar, capture lead details, take messages, provide service information and basic pricing, triage enquiries by urgency, and escalate emergencies to on-call staff. It handles calls conversationally, not like a rigid phone menu.
How quickly can I get out of hours call handling set up?
Most businesses are live within 5-7 business days. This includes configuring your call scripts, setting up any calendar or CRM integrations, and thorough testing to ensure everything works perfectly. Our Chester-based team handles the entire setup—you just approve the final configuration.
Is the service GDPR compliant?
Yes, fully. Hand On Web is based in Chester, UK, and we build all solutions with GDPR compliance as standard. Call recordings are stored securely with encryption, data minimisation principles are followed, and we provide data processing agreements. Your customers' data is protected to the highest UK and EU standards.
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Learn moreReady for 24/7 Call Coverage?
Get a free assessment of your out of hours call handling needs. Based in Chester, serving businesses across the UK. With our 30-day money-back guarantee, there's no risk.