Medical Answering Service for Healthcare Practices
Professional medical answering service designed for UK healthcare. Our AI handles patient calls 24/7—booking appointments, managing prescription enquiries, and escalating emergencies to on-call clinicians. GDPR compliant. From £149/month.
Based in Chester, serving UK healthcare practices
- Answer patient calls 24/7/365
- Smart emergency triage & escalation
- GDPR compliant patient data handling
- Integrates with EMIS, SystmOne & more
- 30-day money-back guarantee
Patients Call When It's Convenient for Them
Your medical answering service needs to be there when patients need you
Medical Emergency Handling
Patient safety is our top priority. Our medical answering service is trained to:
- Recognise medical emergency indicators immediately
- Follow your practice's specific triage protocols
- Escalate to on-call clinicians via phone + SMS backup
- Direct life-threatening emergencies to 999/A&E
- Document all emergency interactions for clinical review
We configure escalation rules specific to your practice. No genuine emergency is ever left unescalated.
Why UK Healthcare Practices Choose Our Medical Answering Service
Purpose-built for healthcare. GDPR compliant. Powered by our Voice AI technology.
24/7 Medical Answering
Patient calls answered professionally around the clock—nights, weekends, and bank holidays all included.
Smart Urgency Triage
AI trained to recognise medical urgency. Emergency calls immediately escalated to on-call clinicians.
Patient Appointment Booking
Books appointments directly into your practice management system. Reduces no-shows with automatic reminders.
GDPR Compliant
Built for UK healthcare. Patient data handled securely with full GDPR compliance and audit trails.
Prescription Enquiries
Handles routine prescription questions, repeat requests, and pharmacy coordination professionally.
Detailed Call Records
Complete transcripts for clinical records. Every patient interaction documented accurately.
Medical Answering for Every Healthcare Setting
From GP surgeries to specialist clinics, our medical answering service adapts to your practice.
GP Surgeries
Handle appointment requests, repeat prescriptions, test results enquiries, and emergency triage 24/7.
Example: Patient calls at 11pm with chest pain → AI recognises urgency → immediately connects to on-call GP
Dental Practices
Emergency dental pain, appointment booking, treatment enquiries. Never miss a new patient.
Example: Saturday toothache → AI books emergency slot, sends practice location and pre-visit instructions
Physio & Allied Health
Appointment scheduling, treatment questions, insurance enquiries. Professional first impression.
Example: New patient enquiry at 8pm → AI captures details, books assessment, sends intake forms
Care Homes
Family enquiries, emergency escalation, visit scheduling. Compassionate, professional handling.
Example: Family calls about resident at 2am → AI provides reassurance, escalates to duty manager
Private Clinics
New patient capture, specialist referrals, consultation booking. Premium service experience.
Example: Consultant referral call → AI captures clinical details, books with appropriate specialist
Mental Health Services
Sensitive handling of mental health enquiries. Crisis protocols and appropriate escalation.
Example: Patient in distress → AI provides immediate support, follows crisis escalation protocol
Medical Answering Service Cost Comparison
How our AI medical answering compares to traditional options.
Why AI Medical Answering Works Better
Traditional Medical Call Centres
The old approach
- Patients waiting on hold
- Inconsistent triage quality
- Limited hours or expensive overtime
- Staff turnover affects continuity
- High costs: £800-2,000+/month
- Manual documentation prone to errors
AI Medical Answering
The Hand On Web way
- Instant answer—zero patient wait
- Consistent triage protocols every time
- True 24/7 coverage included
- Perfect recall of patient context
- From £149/month—70% savings
- Automatic transcripts for records
Built for UK Healthcare
Based in Chester, UK
A UK company serving UK healthcare. We understand NHS systems, UK healthcare regulations, and patient expectations.
GDPR & Data Protection
Patient data security is paramount. Full GDPR compliance, encrypted data, audit trails, and DPAs available.
30-Day Money-Back Guarantee
Try our medical answering service risk-free. Not satisfied? Full refund, no questions asked.
Healthcare System Integration
Connects with EMIS, SystmOne, Dentally, and other UK healthcare practice management systems.
Medical Answering Service FAQs
Common questions about our healthcare phone answering service.
What is a medical telephone answering service?
A medical telephone answering service handles patient calls for healthcare practices including GP surgeries, dental practices, physio clinics, and care homes. Our AI-powered service answers calls 24/7, triages urgency, books appointments into your practice management system, handles repeat prescription requests, and escalates genuine emergencies to on-call clinicians. Built specifically for UK healthcare with full GDPR compliance.
How do medical answering services handle emergencies?
Patient safety is the top priority. Our medical answering service uses AI trained to recognise urgency indicators such as chest pain, breathing difficulties, and severe symptoms. True emergencies trigger immediate escalation to your on-call clinician via phone call plus SMS backup. The system knows when to direct patients to 999 or A&E. Every emergency interaction is logged for clinical review.
Is the medical answering service GDPR compliant?
Absolutely. We're a UK company based in Chester, and GDPR compliance is built into everything we do. Patient data is encrypted, access-controlled, and processed according to healthcare data protection requirements. We provide Data Processing Agreements and can configure retention policies to your practice requirements.
Can it integrate with our practice management system?
Yes. Our medical answering service integrates with popular UK healthcare systems including EMIS, SystmOne, Dentally, and others. We also connect with Google Calendar, Microsoft 365, and can work with custom systems via API. Appointments booked by patients appear directly in your scheduling system.
How much does a medical answering service cost?
Traditional medical answering services charge £600-2,000+ per month. Our AI-powered service starts from £149/month for smaller practices, with custom pricing for high-volume surgeries. You get 24/7 coverage, unlimited simultaneous calls, and GDPR compliance—typically 50-70% less than human call centres.
Will patients know they're speaking to AI?
Our service uses advanced ElevenLabs voice technology that sounds natural and professional. The AI is transparent about what it is, but conversations are so helpful and efficient that patients appreciate the instant response without hold times. Many practices find patient satisfaction improves.
Can it handle prescription repeat requests?
Yes. The medical answering service can take prescription repeat requests, verify patient details, and log requests for your clinical team to review. It can also answer questions about prescription collection, pharmacy details, and general medication queries appropriate for non-clinical staff.
How do out-of-hours calls get documented?
Every call is automatically transcribed and summarised. You receive morning reports with all overnight activity, and full transcripts are available for clinical records. Urgent matters are flagged, appointments are logged, and you have complete visibility of patient interactions.
What training does the AI receive for medical calls?
We configure your medical answering service with your specific protocols, triage criteria, and practice information. This includes your urgent escalation rules, appointment types, prescription policies, and FAQs. The setup takes 5-7 days with thorough testing before going live.
Can different call types be handled differently?
Yes. We configure different handling for appointment requests, prescription queries, test results enquiries, emergencies, and general questions. Each call type follows appropriate protocols—for example, test results calls might take a message for callback, while emergencies escalate immediately.
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Learn moreReady for Professional Medical Answering?
Get a free assessment for your healthcare practice. Our AI-powered medical answering service handles patient calls 24/7, books appointments, and escalates emergencies. GDPR compliant. 30-day money-back guarantee.