Call Answering Service That Captures Every Opportunity
Stop losing customers to missed calls and voicemail. Our AI-powered call answering service handles every call professionally—booking appointments, answering questions, and capturing leads 24/7. From just £149/month.
Based in Chester, serving businesses UK-wide
- Answer every call—24/7, 365 days a year
- 50-70% cheaper than traditional call centres
- No hold times—no busy signals
- Books appointments into your calendar
- 30-day money-back guarantee
The Cost of Missed Calls
Every unanswered call is a customer going to your competitor
Why AI Call Answering Beats Traditional Services
Traditional call centres have limitations. Our AI-powered Voice AI technology delivers a better experience at a fraction of the cost.
Traditional Call Centres
The old approach
- Long hold times frustrate callers
- Quality varies by agent and mood
- Limited hours—evenings extra
- Busy signals during peak times
- High costs: £600-1,800+/month
- Staff turnover means retraining
AI Call Answering
The Hand On Web way
- Instant answer—zero hold times
- 100% consistent quality, every call
- True 24/7 coverage included
- Never busy—unlimited capacity
- From £149/month—70% savings
- Perfect recall—never forgets
Call Answering Service Cost Comparison
See how our AI call answering compares to traditional options.
Why UK Businesses Choose Our Call Answering Service
Professional call answering UK businesses trust for reliability, quality, and value.
24/7 Call Answering
Your call answering service works around the clock—nights, weekends, and bank holidays included at no extra charge.
Instant Call Pickup
Every call answered within 3 rings. No hold music, no queues, no frustrated customers hanging up.
Handle Multiple Calls
Never give a busy signal again. Handle unlimited simultaneous calls even during your busiest periods.
Professional Every Time
Consistent, professional call answering that represents your business perfectly on every single call.
Book Appointments
Callers can book directly into your calendar. Automatic confirmations sent to you and your customers.
Complete Call Records
Full transcripts and summaries of every call delivered to your inbox. Never lose important details.
How Our Call Answering Service Works
From ring to resolution—here's what happens when someone calls your business.
Customer Calls
When someone calls your business, if you're busy or unavailable, the call routes to your call answering service.
Professional Answer
Your AI call answering service picks up within 3 rings with a professional greeting using your business name.
Helpful Conversation
The caller explains their needs. Your service asks relevant questions, provides information, or books appointments.
Appropriate Action
Appointments get booked, messages are taken, FAQs are answered, or urgent calls escalate to you immediately.
You Stay Informed
Receive instant notifications for important calls. Full transcripts and summaries delivered by email.
Call Answering Service for Every Industry
From healthcare to trades, our call answering service adapts to your industry's needs.
Healthcare
Patient enquiries, appointment booking, prescription questions. Triage urgent calls to on-call staff.
Examples: GP surgeries, dental practices, physio clinics
Learn more →Legal Services
Capture new client details, schedule consultations, handle basic enquiries professionally.
Examples: Solicitors, accountants, financial advisors
Learn more →Trades & Services
Never miss an emergency callout. Capture job details, book appointments, dispatch technicians.
Examples: Plumbers, electricians, locksmiths, builders
Property
Handle viewing requests, buyer enquiries, property information. Capture leads around the clock.
Examples: Estate agents, letting agents, property management
Automotive
Service bookings, MOT enquiries, parts availability. Route urgent breakdown calls.
Examples: Garages, dealerships, breakdown services
Small Business
Professional call answering without reception staff costs. Scale as your business grows.
Examples: Consultants, agencies, freelancers
Why Choose Hand On Web?
Based in Chester, UK
We're a UK company serving UK businesses. Local support, GDPR compliant, and we understand what British customers expect.
30-Day Money-Back Guarantee
Try our call answering service risk-free. Not satisfied? Get a full refund—no questions asked.
Free Consultation
Get a personalised assessment of your call handling needs and see exactly how we can help your business.
Powered by Advanced AI
Built with Voice AI technology using ElevenLabs for natural conversations.
Call Answering Service FAQs
Common questions about our call answering service.
What is a call answering service?
A call answering service handles your incoming business calls when you're unavailable, busy, or closed. Calls are forwarded to the service which answers professionally in your business name, handles enquiries, takes messages, books appointments, and escalates urgent calls. Our AI-powered call answering service does this 24/7 without the limitations of traditional call centres.
How much does a call answering service cost in the UK?
Traditional UK call answering services typically cost £400-800+ per month for basic packages. Our AI-powered call answering service starts from £149/month—50-70% cheaper while offering 24/7 coverage and unlimited simultaneous calls. We provide custom quotes based on your call volume and requirements.
Can your call answering service book appointments?
Yes. Our call answering service integrates with Google Calendar, Microsoft Outlook, Calendly, and many practice management systems. It checks your real-time availability, books appointments, sends confirmations, and handles rescheduling—all automatically.
Will callers know they're speaking to AI?
Our call answering service uses ElevenLabs voice technology that sounds remarkably natural. The AI is upfront about what it is, but the conversation flow is so natural that callers appreciate the instant, helpful service without hold times.
How do calls get forwarded to your service?
We set up conditional call forwarding from your existing business number—you keep your number and customers call the same number they always have. You can forward all calls, only when busy/no answer, or only during specific hours.
Can the service handle emergency calls?
Absolutely. We configure clear escalation rules for your call answering service. True emergencies are immediately routed to your on-call staff via phone, SMS, or app notification. The AI recognises urgency and never leaves genuine emergencies to voicemail.
What information can the service provide to callers?
Everything you want callers to know: opening hours, location, service information, pricing basics, appointment availability, FAQ answers, and more. We configure your service with your business knowledge so it handles common enquiries conversationally.
How long does setup take?
Most businesses are live within 5-7 business days. This includes configuring call scripts, setting up your greeting, integrating with your calendar or CRM if needed, and thorough testing. Our Chester-based team handles everything.
Is call answering suitable for small businesses?
Our call answering service is ideal for small businesses. You get professional 24/7 call handling without the cost of hiring staff (typically £25,000+ per year plus NI). Tradespeople, consultants, medical practices, and professional services across the UK use our service.
What happens outside business hours?
Your call answering service handles them the same way. Whether it's 3am Sunday or Christmas Day, calls are answered professionally, appointments can be booked, and urgent matters escalated. You'll find summaries waiting when you start work.
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Learn moreReady for Professional Call Answering?
Get a free assessment and see how our AI-powered call answering service can capture more leads and delight customers. Based in Chester, serving UK businesses. 30-day money-back guarantee.